Brianna Stroud
Mount Holly,NJ
Summary
Resourceful and goal-driven professional with over 9 years of experience managing cross-functional teams, improving operations, and leading customer-focused projects in the hospitality industry. Proven ability to lead initiatives, manage timelines, and resources, and deliver exceptional outcomes. Skilled in project planning, marketing execution, staff training, and process optimization. Currently pursuing a BBA in Business Administration to transition into project or operations management roles.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Sales Associate
Wawa
Westampton, NJ
07.2025 - Current
- Assist in managing daily store operations, ensuring consistent execution of company initiatives, and promotional campaigns.
- Lead and coach team members to meet sales goals, and deliver excellent customer experiences.
- Monitor inventory, and assist in product ordering to maintain stock levels and reduce waste.
- Coordinate with leadership on the execution of new initiatives and process improvements.
- Contribute to internal discussions to improve workflow and team engagement.
Food and Beverage Manager
The Funplex Amusement Center
Mount Laurel, New Jersey
05.2015 - 09.2024
- Led food and beverage operations, managing a team of 20+ across multiple service areas, while improving operational efficiency and guest satisfaction.
- Oversaw project-based initiatives such as menu redesign, POS upgrades, and event implementation.
- Directed vendor relations, procurement, and inventory management, reducing waste by 15%, and increasing cost efficiency.
- Spearheaded marketing initiatives and promotions, resulting in a 20% increase in revenue during peak seasons.
- Planned and executed private events (banquets, weddings, corporate events), coordinating timelines, logistics, and cross-functional staff to ensure success.
- Created SOPs and implemented process improvements that reduced service bottlenecks and improved staff performance.
- Analyzed sales data from POS systems on a weekly basis in order to track progress against budget targets.
- Managed payroll records for employees working within the food and beverage department.
- Monitored employee performance by providing constructive feedback as needed during shift changes or at end of shift reviews.
- Tracked budgets, created financial reports, and collaborated with leadership on strategic planning.
- Managed daily food and beverage operations to ensure smooth service flow.
- Developed staff schedules to optimize workflow during peak hours.
- Assisted in creating promotional materials for special events and menus.
Front Desk Receptionist
Hyatt House
Mount Laurel, New Jersey
11.2018 - 07.2020
- Coordinated daily operations of the front desk, enhancing check-in/check-out efficiency, and guest satisfaction.
- Collaborated with housekeeping and maintenance teams to ensure the prompt resolution of guest issues.
- Assisted management with data entry and reporting for scheduling, occupancy, and billing.
- Managed phone calls efficiently, directing inquiries to appropriate departments.
- Maintained cleanliness and organization of the front desk area consistently.
- Collaborated with team members to streamline front desk operations regularly.
- Processed payments accurately using hotel management software effectively.
- Scheduled appointments and coordinated services for guests as needed.
- Performed data entry into computer systems to maintain accurate records of customer information.
Education
BBA - Business Administration And Management
Strayer University
Washington, DC03-2026
Associate of Arts - Hospitality Administration And Management
Rowan College At Burlington County
Pemberton, NJ05-2020
Skills
- Project Coordination & Execution
- Team leadership and Development
- Strategic Planning & Operations
- Stakeholder Communication
- Budgeting & Cost Control
- Process Improvement & SOP Development
- Vendor & Inventory Management
- Event Planning & Logistics
- Conflict Resolution & Problem Solving
- Agile & Time Management Principles
- Digital Marketing Campaigns
- Customer Experience Optimization
- Goal oriented
- Hospitality and accommodation
- Meeting and exceeding sales goals
Certification
- ServSafe Certified
- TIPS (Training for Intervention Procedures)
- Bartending & Bar Management Certifications
- Mini-MBA in Digital Marketing – Rutgers Business School
Accomplishments
- National Honors Society of Leadership and Success
- Dean’s List Honoree | GPA: 3.75
- Honor Roll
Timeline
Lead Sales Associate
Wawa
07.2025 - Current
Front Desk Receptionist
Hyatt House
11.2018 - 07.2020
Food and Beverage Manager
The Funplex Amusement Center
05.2015 - 09.2024
BBA - Business Administration And Management
Strayer University
Associate of Arts - Hospitality Administration And Management
Rowan College At Burlington County
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