Brianna Taveras
Totowa,NJ
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Beauty and the Blush
Totowa, NJ
05.2021 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Answered customer inquiries via phone, email, and chat.
Quality Control Technician
Taco Bell Restaurant
Little Falls, NJ
01.2022 - 03.2024
- Investigated supplier problems associated with defective materials received from outside vendors in order to determine root causes of failure.
- Monitored production processes for quality control purposes, ensuring that all work is completed according to established standards.
Education
Associate of Applied Science - Medical Imaging
Bergen Community College
Paramus, NJ05-2026
High School Diploma -
Passaic Valley High School
Little Falls, NJ06-2024
Skills
- Complaint resolution
- Scheduling
- Account updating
- Report generation
- Tracking complaints
- Call management
Languages
Spanish
Limited
Timeline
Quality Control Technician
Taco Bell Restaurant
01.2022 - 03.2024
Customer Service Representative
Beauty and the Blush
05.2021 - Current
Associate of Applied Science - Medical Imaging
Bergen Community College
High School Diploma -
Passaic Valley High School
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