Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Teta

Bayside,NY

Summary

Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction and sales at Steve's by leveraging my accurate money handling and exceptional multitasking abilities. My tenure at Angelo's showcased my adeptness in resolving customer complaints, fostering loyalty, and mentoring new hires, underscoring my commitment to continuous performance improvement and teamwork.

Overview

7
7
years of professional experience

Work History

Waitress/ Cashier

Steve
07.2022 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
  • Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Barista Shift Lead

George
09.2023 - 05.2024
  • Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
  • Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
  • Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
  • Memorized ingredients and recipes for wide variety specialty drinks.

Customer Service Representative

Angelo
09.2020 - 09.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.

Leadership Development Program Associate

Sharon
09.2017 - 09.2021
  • Implemented data-driven decision-making processes to guide strategic planning efforts within the Leadership Development Program.
  • Conducted thorough evaluations of program content and delivery methods, ensuring continuous improvement in all aspects of the Leadership Development Program.
  • Improved employee engagement by designing and executing various team-building activities and workshops.
  • Conducted thorough post-program evaluations with participants, gathering feedback used to further refine future versions of the Leadership Development Program curriculum.

Education

Pastry Arts - Pastry

Institute of Culinary Education
New York, NY
05.2024

Diploma -

Francis Lewis High School
Fresh Meadows, NY
06.2021

Skills

Accurate money handling

Stocking and replenishing

Performance improvement

Food running

Timeline

Barista Shift Lead

George
09.2023 - 05.2024

Waitress/ Cashier

Steve
07.2022 - Current

Customer Service Representative

Angelo
09.2020 - 09.2022

Leadership Development Program Associate

Sharon
09.2017 - 09.2021

Pastry Arts - Pastry

Institute of Culinary Education

Diploma -

Francis Lewis High School

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Brianna Teta