Brianna Van Rossen
Las Vegas,Nevada
Summary
Highly motivated and experienced customer service professional with a strong background in medical and technical environments. Demonstrated ability to provide exceptional service, handle complex inquiries, and maintain high levels of customer satisfaction. Skilled in communication, problem-solving, and multitasking, with a commitment to continuous improvement and teamwork.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Aliante Animal Hospital
12.2024 - Current
- Provide exceptional customer service to pet owners, ensuring a positive experience for both clients and pets
- Handle scheduling, appointments, and follow-up calls, managing multiple tasks efficiently
- Assist with administrative duties, including record-keeping and data entry
- Address customer inquiries and concerns with empathy and professionalism
- Collaborate with veterinary staff to ensure seamless communication and service delivery
- Handle a high volume of inbound calls, resolving customer inquiries and complaints effectively
- Achieve and exceed individual and team goals through effective outbound calling strategies
General Warehouse Associate
AirGas
09.2023 - 05.2024
- Receiving & Storing: Unload shipments, inspect goods for damage, and store items in designated locations.
- Order Fulfillment: Pick, pack, and prepare customer orders accurately and efficiently for shipment
- Shipping: Label packages, coordinate with carriers, and process outgoing shipments.
Online Grocery Associate
Walmart
12.2022 - 09.2023
- Assisted customers with online grocery orders, ensuring accuracy and timely fulfillment.
- Operated inventory management systems to track stock levels and order requests.
- Collaborated with team members to streamline order picking processes for efficiency.
- Maintained cleanliness and organization in designated work areas to enhance safety.
Education
Medical Assistant - undefined
Northwest Career College
Las Vegas, NV02.2021
Skills
- Exceptional customer service and communication skills
- Strong organizational and multitasking abilities
- Proficient in Microsoft Office Suite and various CRM software
- Knowledge of medical terminology and procedures
- Ability to handle sensitive information with confidentiality
- Team player with a proactive approach to problem-solving
Timeline
Customer Service Representative
Aliante Animal Hospital
12.2024 - Current
General Warehouse Associate
AirGas
09.2023 - 05.2024
Online Grocery Associate
Walmart
12.2022 - 09.2023
Medical Assistant - undefined
Northwest Career College