BRIANNA Vansickle
Clarksville,United States
Summary
Led initiatives to elevate customer service standards and drive team performance. Championed process improvements to optimize service delivery and enhance customer satisfaction. Fostered a collaborative environment to achieve company objectives and exceed customer expectations.
Led initiatives to enhance customer service delivery and efficiently resolve client issues. Fostered team collaboration to adapt strategies to evolving demands and drive results. Championed effective communication and problem-solving techniques to promote a customer-centric environment that builds loyalty.
Leveraged independent decision-making and sound judgment to drive initiatives that contribute to overall company success.
Overview
9
9
years of professional experience
Work History
Customer Service Staff
Publix
Kissimmee, Florida
07.2013 - 04.2022
- Addressed customer issues by leveraging strong interpersonal skills and effective conflict resolution techniques.
- Monitored and updated knowledge of store policies related to payments, returns, and exchanges.
- Directed cash supply management across multiple checkout stations to enhance operational efficiency.
- Streamlined store organization by returning merchandise to designated locations.
- Facilitated communication of merchandise needs and issues to relevant supervisors.
- Assisted customers with product inquiries and transactions. Maintained cleanliness of work area and equipment. Processed cash and card payments efficiently.
- Oversaw merchandise return and exchange processes to enhance customer satisfaction.
- Facilitated financial transaction execution to guarantee precise monetary exchange processing.
- Facilitated training sessions for new hires on company procedures and best practices for efficient customer inquiry handling.
- Facilitated resolution of customer issues to enhance relationships through active listening and empathetic communication.
- Elevated customer satisfaction by proactively resolving concerns and delivering effective solutions.
- Managed customer telephone inquiries promptly to enhance service efficiency.
- Oversaw cash drawer operations across multiple checkout stations to ensure accuracy and efficiency.
Education
No Degree - Radiology
Santa Fe College
Gainesville, FLBachelor of Science - Healthcare Administration
Southern New Hampshire University
Hooksett, NH05.2027
High School Diploma -
East Ridge High School
Clermont, FL, United States05.2013
Hospitality
Valencia College
Orlando, FL, United StatesSkills
- Assertiveness
- Customer focus
- Complaint handling
- Critical thinking
- Document control
- Coordination
- Complaint resolution
- Multi-line phone talent
- Recordkeeping strengths
- Customer relations
- Documentation
- Payment processing
- Information security
- Report generation
- Product education
- POS systems expert
- Sales closing
- Office equipment proficiency
- Customer service
- Time management
- Team collaboration
Timeline
Customer Service Staff
Publix
07.2013 - 04.2022
Hospitality
Valencia College
No Degree - Radiology
Santa Fe College
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
High School Diploma -
East Ridge High School