Brianna Vella
Montefiore Medical Center
The Bronx
7
years of professional experience
Strategic healthcare leader with extensive experience in complex environments, driving operational performance and team development. Expertise in leading engaged teams, executing initiatives, and achieving organizational goals through collaboration and a focus on exceptional patient care.
Work History
Supervisor- Patient Access Department
1 Year 11 Months- Supervise daily Patient Access operations in a high-volume Emergency Department, ensuring accurate registrations and regulatory compliance.
- Monitor departmental KPIs, including productivity, quality, patient throughput, and co-payment collections, implementing process improvements to achieve performance goals.
- Recruit, train, coach, and evaluate staff while promoting professional development and operational excellence.
- Managed departmental communications, training materials, and process documentation using Microsoft Teams and SharePoint.
- Conducted quality audits and performance evaluations, enhancing accuracy and employee performance.
- Develop and deliver Epic workflow training, job aids, and operational resources to support staff education and workflow changes.
- Coordinated staffing, scheduling, payroll, and daily workflow to maintain optimal departmental coverage.
- Collaborate with clinical, operational, Human Resources, Revenue Cycle, and Information Technology teams to support workflow improvements, system enhancements, and organizational initiatives.
Senior Secretary II - Colorectal/General Surgery
3 Years 4 Months- Coordinated surgical scheduling and provider calendars for colorectal and general surgery practices, enhancing patient access and optimizing resource utilization.
- Managed communication among providers, patients, hospitals, insurance carriers, and ancillary departments to coordinate comprehensive patient care.
- Facilitated communication among providers, patients, hospitals, insurance carriers, and ancillary departments, ensuring seamless coordination of comprehensive patient care.
- Supported the ANCHOR Program by coordinating provider workflows, maintaining documentation, and facilitating communication across multidisciplinary teams.
- Maintained confidential electronic medical records, ensuring accuracy and compliance with HIPAA standards.
- Supported providers with meeting coordination, reimbursements, vendor communications, and administrative operations, contributing to improved clinical efficiency.
Financial Representative-Patient Access Department
1 Year 11 Months- Registered patients in a high-volume Emergency Department, ensuring accurate demographic, insurance, and guarantor information in Epic.
- Verified insurance eligibility, obtained authorizations when required, and secured required registration and consent documents.
- Collected co-payments and educated patients on financial responsibility, enhancing understanding of payment processes and ensuring compliance.
- Assisted patients with Medicare, Medicaid, Workers' Compensation, No-Fault, and commercial insurance registrations, facilitating access to necessary healthcare services.
- Collaborated with clinical staff to streamline patient flow and ensure timely registration for emergency and inpatient admissions, contributing to overall department efficiency.
Education
Bachelor of Arts - Communications
Skills
Epic system
Microsoft Office Suite (Word
Excel
PowerPoint
Outlook)
Quality Assurance & Auditing
Workflow Optimization & Process Improvement
Project & Operations Coordination
Timeline
Supervisor- Patient Access Department
Montefiore Medical Center
09.2024 - CurrentRead More
Senior Secretary II - Colorectal/General Surgery
Montefiore Medical Center
05.2021 - 09.2024Read More
Financial Representative-Patient Access Department
Montefiore Medical Center
06.2019 - 05.2021Read More
Dominican University
Bachelor of Arts from Communications
Read More