Darrionne Dawson
New Orleans,LA
Summary
Proven Patient Access Representative and Medical Assistant with a track record of excellence at East Jefferson General Hospital Health. Skilled in patient registration and insurance verification, coupled with exceptional multitasking and organizational abilities. Demonstrated ability to enhance patient satisfaction through effective communication and problem-solving. Excelled in fast-paced environments, ensuring efficient patient flow and confidentiality.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
East Jefferson General Hospital Health
01.2024 - Current
- Stay calm under pressure to and successfully dealt with difficult situations.
- Apply administrative knowledge and courtesy to explain procedures and services to patients.
- Respond to inquiries by directing calls to appropriate personnel.
- Delivered support to medical staff in completion of patient paperwork.
- Answer incoming calls, scheduled appointments and filed medical records.
- Engage with patients to provide critical information.
- Provide excellent customer service to patients and medical staff.
Medical Assistant
Tulane Medical Center
01.2021 - 01.2024
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed medical records management, including filing, organizing and scanning documents.
Education
High School Diploma -
Job Corp
New Orleans, LA10-2019
Skills
- Registration management
- Patient identity verification
- Patient check-in
- Insurance billing
- Friendly and outgoing
- Multitasking and organization
- Referral coordination
- Flexible schedule
- HIPAA compliance
- Problem-solving
- Verbal and written communication
- Intake assessment
- Team collaboration
- Customer service
- Insurance verification
- Patient registration
- Appointment scheduling
- Phone and email etiquette
- Epic system
- ECW system
Timeline
Patient Access Representative
East Jefferson General Hospital Health
01.2024 - Current
Medical Assistant
Tulane Medical Center
01.2021 - 01.2024
High School Diploma -
Job Corp
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