BRIANNA VICTORIA GORDON
Riverside,CA
Summary
Compassionate public health professional with extensive experience in member outreach, case management, motivational interviewing, and navigating individuals through complex health systems. Proven ability to build rapport with diverse and hard-to-reach populations, identify barriers to care, and advocate on behalf of clients to improve access, engagement, and health outcomes. Skilled in collaborating with multidisciplinary care teams, maintaining accurate documentation, and supporting continuous quality improvement initiatives. Committed to culturally responsive communication and strengthening partnerships with providers and community organizations.
Overview
11
11
years of professional experience
Work History
Hepatitis C Linkage to Care Supervisor
San Bernardino County Department of Public Health
11.2024 - Current
- Engage with community members to assess needs, identify barriers, and connect individuals to Hepatitis C treatment and support services.
- Conduct in-person and phone outreach to hard-to-reach clients to improve follow-up and care engagement.
- Collaborate with providers and community partners to ensure Members receive coordinated care.
- Review cases for completeness and accuracy; ensure documentation meets compliance standards.
- Support quality improvement initiatives by reviewing program data and identifying gaps in care.
COVID-19 Response Supervisor
San Bernardino County Department of Public Health
08.2020 - 10.2024
- Supervised a team of 20 investigators conducting interviews and case management.
- Used motivational interviewing to build rapport and gather sensitive information.
- Coordinated care across agencies to improve Member understanding of services.
- Trained staff on communication strategies, documentation requirements, and cultural competency.
- Ensured compliance with HIPAA and regulatory standards.
- Analyzed case trends to improve service delivery.
Mobile Fresh Intern
Family Service Association
12.2018 - 03.2019
- Conducted community outreach to promote wellness and nutrition resources.
- Educated clients on services in culturally appropriate ways.
- Collected and analyzed program data for service improvement.
After-School Program Teacher
Alvord School District
06.2015 - 06.2017
- Built strong relationships with over 30 students and families.
- Adapted instruction for diverse learners and provided one-on-one support.
- Maintained accurate progress records and communicated with staff and parents.
Education
Master of Public Health (MPH) - Epidemiology
Los Angeles Pacific University
San Dimas, CA06.2024
Bachelor of Science - Public Health
La Sierra University
Riverside, CA06.2019
Skills
- Member Outreach & Engagement
- Motivational Interviewing
- Barriers-to-Care Assessment
- Care Coordination & Follow-Up
- Documentation & Regulatory Compliance (HIPAA)
- Advocacy in Community & Home Settings
- Cultural Competency & Community Representation
- Multi-Disciplinary Team Collaboration
- Conflict Resolution & De-Escalation
- Health Education & Wellness Promotion
- Data Review & Quality Improvement
- Microsoft Office Suite, CalREDIE, CalCONNECT, Manifest Medex, Accurint, SPSS
AWARDS
Timothy Streeter Volunteer Service Award – 2019, Lifetime Member, California State Scholarship Federation, National Honor Society
Timeline
Hepatitis C Linkage to Care Supervisor
San Bernardino County Department of Public Health
11.2024 - Current
COVID-19 Response Supervisor
San Bernardino County Department of Public Health
08.2020 - 10.2024
Mobile Fresh Intern
Family Service Association
12.2018 - 03.2019
After-School Program Teacher
Alvord School District
06.2015 - 06.2017
Master of Public Health (MPH) - Epidemiology
Los Angeles Pacific University
Bachelor of Science - Public Health
La Sierra University