Teiona Walton
Beaufort,South Carolina
Summary
Experienced human services professional with over 20 years in behavioral health client intake and case coordination. Specializes in Medicaid and Medicare eligibility, regulatory compliance, and member engagement. Enhances health outcomes for underserved populations through crisis intervention and relationship-building. Skilled in client assessment and data management, delivering timely and effective services.
Overview
17
17
years of professional experience
Work History
Youth Care Specialist
AMIkids
01.2026 - Current
- Mentored participants as a trusted role model, supporting long-term behavioral change and personal growth.
- Provided real-time coaching to reinforce accountability and foster emotional regulation and social development.
- Facilitate life skills training including academics, communication, self-care, and community living.
- Delivered structured behavioral mentoring through formal Behavior Modification System to enhance participant outcomes.
Intake Specialist
Area Agency on Aging of Pasco-Pinellas, Inc.
08.2023 - 09.2025
- Conduct comprehensive intake screenings and enroll clients into CCE, HCE, and ADI state programs.
- Assessed and addressed social determinants of health (SDOH) through detailed intake calls and home visits, enhancing client support and access to necessary services.
- Maintained 100% eCIRTS compliance, ensuring accurate documentation, annual re-screenings, and Medicaid eligibility verification.
- Coordinated referrals from Adult Protective Services (APS) to expedite service placement for high-risk seniors, improving their access to timely support.
- Facilitated connections for clients to community and long-term care supports as primary resource navigator, ensuring comprehensive care and resources.
Home Health Aide
Home Instead
02.2023 - 07.2023
- Delivered compassionate personal care for seniors, including those with dementia and in hospice, enhancing their comfort and quality of life.
- Assisted with daily living activities, fostering dignity, safety, and emotional well-being for clients.
- Assisted clients with daily living activities and personal care needs.
- Monitored client health by checking vital signs and reporting changes.
- Provided companionship and emotional support to enhance client well-being.
Assistant Manager
Suncoast New Options Inc.
04.2022 - 01.2023
- Supervised direct care staff and coordinated daily operations to enhance resident well-being.
- Ensured adherence to regulatory standards and safety procedures to maintain high-quality individualized care.
- Led team meetings to discuss project updates and team objectives.
- Coordinated staff schedules to ensure adequate coverage and smooth operations.
- Managed inventory levels for supplies and equipment to optimize resource availability.
Behavioral Health Technician (BHT)
H.E.A.D.S.
11.2021 - 04.2022
- Implemented behavior intervention plans for emotionally disturbed youth, facilitating improved emotional regulation and social skills in a group home setting.
- Collected and documented treatment data, tracking therapeutic progress and informing adjustments to care strategies.
- Monitored patient behavior and mental health status during treatment sessions.
- Assisted in developing and implementing individualized care plans for patients.
- Facilitated group therapy sessions to encourage peer support and communication.
Residential Program Director
Sunrise Community
11.2019 - 07.2020
- Directed residential programming for individuals with intellectual and developmental disabilities.
- Recruited, trained, and supervised staff to enhance program delivery and support for residents.
- Monitored implementation of therapeutic plans to ensure compliance with regulations and quality standards.
Independent Living Associate (Contractor)
Virginia Independence Training
01.2012 - 01.2019
- Provided independent living instruction to enhance autonomy for individuals with autism and developmental disabilities.
- Facilitated development of employment readiness and daily living skills through targeted community initiatives.
- Managed project timelines and deliverables for client training programs.
- Developed training materials to enhance learner engagement and understanding.
- Coordinated logistics for workshops, including scheduling and resource allocation.
Mental Health Technician
Boley Centers
04.2009 - 07.2011
- Facilitated community reintegration for adults with mental illness by providing resources and support.
- Supported clients in medication administration and enhanced their employment skills to promote self-sufficiency.
- Provided direct support to clients in daily living activities.
- Monitored client behavior and reported observations to the clinical team.
- Assisted in therapeutic group sessions and facilitated discussions among participants.
Education
Associate of Arts - Human Services Management
University of Phoenix
Skills
- Member Outreach & Engagement
- Care planning
- Crisis intervention
- Behavior coaching
- Trauma-Informed Care
- Dementia support
- Health case management
- Resource Coordination
- Eligibility processing
- Intake documentation
- HIPAA Compliance
- Compliance oversight
- Program Operations Support
- Training onboarding
- Staff supervision
- SDOH Navigation
- ECIRTS (Expert Level)
Education Certifications
Associate of Arts in Human Services Management, University of Phoenix, Alzheimer’s Disease & Related Dementia Certificate, HIPAA Compliance Certification, First Aid & CPR (Renewal Scheduled)
Core Competencies
SDOH Navigation, Member Outreach & Engagement, Resource Coordination, Person-Centered Care Planning, Crisis Intervention & De-escalation, Behavior Modification & Coaching, Dementia & Alzheimer’s Support, Trauma-Informed Care, eCIRTS (Expert Level), Medicaid/Medicare Eligibility Processing, HIPAA Compliance, Intake & Enrollment Documentation, Staff Supervision & Scheduling, Training & Onboarding, Regulatory Compliance Oversight, Program Operations Support
Timeline
Youth Care Specialist
AMIkids
01.2026 - Current
Intake Specialist
Area Agency on Aging of Pasco-Pinellas, Inc.
08.2023 - 09.2025
Home Health Aide
Home Instead
02.2023 - 07.2023
Assistant Manager
Suncoast New Options Inc.
04.2022 - 01.2023
Behavioral Health Technician (BHT)
H.E.A.D.S.
11.2021 - 04.2022
Residential Program Director
Sunrise Community
11.2019 - 07.2020
Independent Living Associate (Contractor)
Virginia Independence Training
01.2012 - 01.2019
Mental Health Technician
Boley Centers
04.2009 - 07.2011
Associate of Arts - Human Services Management
University of Phoenix