Brianna Viera
Irving,TX
Summary
Detail-oriented billing and customer service professional with experience managing financial processes, resolving account issues, and supporting high-volume operations. Proven ability to train team members, streamline workflows, and maintain accuracy in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Billing Specialist
Essex HOA
05.2021 - Current
- Manage billing processes including payment plans, credit memos, and account adjustments
- Handle 50+ high-volume inbound calls daily from homeowners regarding balances, payments, and account inquiries
- Resolve billing discrepancies and ensure compliance with HOA policies
- Assist in training team members and maintaining documentation
- Maintain accuracy while balancing multiple priorities in a fast-paced environment
- Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
- Responded to customer concerns and questions on daily basis.
Customer Experience Manager
Five Below
11.2017 - 05.2021
- Supervised operations, managed staff, handled cash, and ensured customer satisfaction
- Developed training programs to elevate team performance and service consistency.
- Led daily store operations, ensuring optimal inventory management and product availability.
- Collaborated with marketing team on promotional campaigns, increasing store traffic and engagement.
- Streamlined checkout processes, improving transaction speed and customer satisfaction rates.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
Education
Esthetician License -
Duvall’s School of Cosmetology
Bedford, TX01-2021
Associate of Arts -
Tarrant County College
Arlington, TX05-2019
Skills
- Billing and accounting support
- Payment Processing
- Customer Service
- Documentation
- Excel
- AP/AR
- Teamwork and collaboration
- Dependable and responsible
- Multitasking Abilities
Certification
- Eyelash Certification
- Barbicide Certification
- Chemical Peel Certification
- Microdermabrasion Certification
Timeline
Billing Specialist
Essex HOA
05.2021 - Current
Customer Experience Manager
Five Below
11.2017 - 05.2021
Esthetician License -
Duvall’s School of Cosmetology
Associate of Arts -
Tarrant County College