Brianna Vilchez
McDonald’s
Miramar,FL
2
Languages
5
years of professional experience
Manager with leadership experience in high-volume restaurant operations. Leads crew scheduling, cash handling and register reconciliation for 351+ cash and card transactions per day, and customer issue resolution to keep service moving smoothly. Trains new employees and supports repeat business through consistent front-line execution.
Work History
Manager
1 Year 9 Months- Lead a team of crew members in a high-volume restaurant, ensuring smooth daily operations.
- Handle cash management, including counting safe, balancing registers, and overseeing transactions.
- Resolve customer complaints, ensuring satisfaction and repeat business.
- Train and coach new employees, fostering a supportive team culture.
Team Member
6 Months- Prepared food orders in a fast-paced setting, ensuring quality and accuracy.
- Delivered excellent customer service by greeting guests warmly and resolving order concerns.
- Collaborated with the team to maintain a clean, organized work environment.
Team Member
2 Years 4 Months- Delivered friendly, efficient service while taking customer orders and handling transactions to enhance customer experience.
- Contributed to team goals by maintaining high speed and accuracy during peak hours, ensuring smooth operations.
- Maintained food safety and cleanliness standards consistently to uphold health regulations and customer trust.
Education
High School Diploma
Skills
Cash handling
Register operations
Customer complaint resolution
Shift scheduling
Food safety compliance
Team leadership and training
Staff coaching
Performance monitoring
Opening and closing procedures
Conflict resolution
Restaurant profit and loss management
Labor cost control
POS system management
Food cost analysis
Inventory ordering
Drive-thru operations
ServSafe certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager
McDonald’s
11.2024 - CurrentRead More
Team Member
Chipotle
04.2024 - 10.2024Read More
Team Member
Chick-fil-A
08.2021 - 12.2023Read More
Barabara Goleman Senior High
High School Diploma
Read More