Brianna Wacker
Royersford ,PA
Summary
Referral Management Specialist at Adapthealth with a proven track record in enhancing customer loyalty through effective problem-solving and exceptional communication. Skilled in managing high-stress situations and resolving conflicts, I leverage strong product knowledge to deliver tailored solutions, ensuring client satisfaction and operational efficiency. Adaptable and self-motivated, I thrive in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Referral Management Specialist
Adapthealth
Phoenixville, PA
04.2022 - Current
- Coordinated with internal departments to streamline operations and improve overall company efficiency.
- Managed client relationships effectively by maintaining open lines of communication and promptly addressing concerns or issues as they arose.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Identified and resolved discrepancies and errors in customer accounts.
- Assisted doctors and nurses with qualifying patients for oxygen and other DME products.
- Used Brightree daily and efficiently.
- Reduced equipment malfunctions through diligent troubleshooting and timely repairs.
- Implemented quality control measures to consistently deliver high-quality services to patients requiring oxygen therapy.
- Demonstrated excellent communication skills when liaising between physicians, nurses, and other healthcare providers regarding patient treatment plans.
Customer Service Representative
Adapthealth
Phoenixville, PA
04.2021 - 04.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Improved resolution time with effective problem-solving for customer complaints.
- Strengthened communication skills through regular interactions with others.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Boyertown Senior High School
Boyertown, PA06.2015
Skills
- Customer relations
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Adaptability and flexibility
- Self motivation
Timeline
Referral Management Specialist
Adapthealth
04.2022 - Current
Customer Service Representative
Adapthealth
04.2021 - 04.2022
Boyertown Senior High School