Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Walker Regalado

Downey,CA

Summary

Astute Business Operations Manager focused on supporting cross-functional teams to increase customer satisfaction through process improvements. Respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence.

Overview

17
17
years of professional experience

Work History

Assistant Business Operations Manager

CarMax
03.2011 - Current
  • Oversaw day-to-day business operations in the Business Office by fostering deep professional relationships with wholesale dealers and customers.
  • Reviewed company's strategic plans and developed departmental goals and standards to support vision.
  • Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
  • Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics through company wide initiatives such as Omni Channel, Customer Experience Centers, and Home Deliveries.

Lead Business Operations Associate

CarMax
06.2009 - 03.2011
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time.
  • Executed and maintained quality control processes to meet standard of work and increase customer satisfaction.
  • Collaborated with other departments to establish smooth implementation of operational processes and procedures.
  • Developed and implemented strategies to maximize productivity and streamline operations.

Lead Business Office Associate

CarMax
08.2006 - 06.2009
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Engaged with customers to build business relationships.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

High School Diploma -

Forrest High School
Chapel Hill, TN

Skills

  • Strategic Planning
  • Business Administration
  • Decision-Making Capabilities
  • Business Planning
  • Motivational Leadership
  • Conflict Mediation
  • Effective Communication
  • Relationship Building and Management
  • Onboarding and Training

Timeline

Assistant Business Operations Manager

CarMax
03.2011 - Current

Lead Business Operations Associate

CarMax
06.2009 - 03.2011

Lead Business Office Associate

CarMax
08.2006 - 06.2009

High School Diploma -

Forrest High School
Brianna Walker Regalado