Michelle Estrada
Lake Elsinore,CA
Summary
Results-oriented Assistant Business Manager with 15-year background directing team members, managing workloads and monitoring outputs. Exceptionally disciplined and driven individual possessing great leadership and communication skills. Talented at identifying qualitative and quantitative improvements and solidifying relationships with customers.
Overview
10
10
years of professional experience
Work History
Assistant Business Operations Manager
CarMax
25560 Madison Avenue, Murrieta, CA 92562
01.2017 - Current
- Supervised and motivated 17-person team to maintain job timelines and productivity.
- Delegate store operations task/direct workflow
- DMW subject matter expert
- Coordinate team schedules to keep shifts properly staffed during busy periods.
- Reconcile accounting reports for dealer mail refunds/off-set differences
- Collection calls
- Training for compliance with federal, state and local regulations (DMV/odometer)
- Provide performance feedback to develop associates via file review, and written and verbal observations
- Audit documents for retail, wholesale and sold transactions
- Build and maintain vendor relationships
- Asset review preparation
- EROS compliance upload - AVRS
- Promote employee recognition program which boosts productivity and improves morale.
- Assist with hiring process and training of new employees.
- Create, manage, and execute business plan and communicate company vision and objectives to motivate teams.
- Maintain confidential customer ans associate files
- Prepare and coordinate high volume simulcast auto auction for over 1200 vehicles
Lead Business Office Associate
CarMax
Murrieta, CA
04.2019 - 12.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Deliver team huddle to share core area statistics
- Responded to inquiries from callers seeking information.
- Engaged with customers to build business relationships.
- Reviewed retail, wholesale and sold paperwork for accuracy and submitted in audit template
- Developed correspondence letters, memos, and emails.
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Develop team through one-on-one meetings, group and company offered trainings
Business Office Associate
CarMax
Murrieta, CA
01.2017 - 04.2019
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Processed auction sales, automobile titles and documents
- Managed multiple pay types including receiving and counting money,distributing funds and preparing deposits
- Prepared mail and FedEx packages for shipment, pickup, and courier services to expedite delivery.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Kept reception area clean and neat to give visitors positive first impression.
- Engaged with customers to build business relationships.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Provide title status to dealer inquiries
Health Enthusiast
Vitamin Shoppe
Menifee, CA
11.2014 - 01.2017
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Increased sales by offering advice on purchases and promoting additional products.
- Answered questions about store policies and addressed customer concerns.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Developed and maintained positive relationships with guests for satisfaction.
Cashier
Kohls Department Store
Menifee, CA
11.2013 - 10.2014
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Upsold additional products and services to customers, increasing revenue.
Education
No Degree - General Studies
Long Beach City College
Long Beach, CAHigh School Diploma -
Lakewood High School
Lakewood, CA06.1984
Skills
- Employee Motivation
- Critical thinking
- Customer Relationship Management
- Leadership
- Issue Resolution
- Verbal and Written Communication
- Workflow Processes
- Employee Timesheet Processing
- Vendor Engagement
- Office Meetings
- Performance Evaluations
Affiliations
Special Olympics - Menifeee, CA
Additional Information
Volunteer:
Orchard Church - Murrieta, CA
- Hospitality Host
- Welcome friends and visitors
- Served at Kids Camp
Timeline
Lead Business Office Associate
CarMax
04.2019 - 12.2021
Assistant Business Operations Manager
CarMax
01.2017 - Current
Business Office Associate
CarMax
01.2017 - 04.2019
Health Enthusiast
Vitamin Shoppe
11.2014 - 01.2017
Cashier
Kohls Department Store
11.2013 - 10.2014
No Degree - General Studies
Long Beach City College
High School Diploma -
Lakewood High School