Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
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Brianna Walters

Brianna Walters

Mesa

Summary

Dedicated Barista with expertise in high-volume coffee environments, recognized for exceptional customer service and rapport-building skills. Proficient in crafting specialty drinks and latte art, consistently delivering quality beverages while maintaining cleanliness and organization. Strong ability to manage multiple orders efficiently, contributing to positive customer experiences and repeat business. Committed to professionalism and enhancing customer satisfaction through effective communication and teamwork.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Barista

Dutch Bros Coffee
Apache Junction
11.2024 - Current
  • Prepared and served diverse coffee beverages, including espresso, cappuccino, and cold brew.
  • Ensured consistent quality in every drink to maximize customer satisfaction.
  • Delivered outstanding customer service by greeting patrons warmly and addressing needs promptly.
  • Operated espresso machines and grinders efficiently for optimal beverage production.
  • Managed inventory levels to maintain adequate supplies of ingredients.
  • Maintained cleanliness and organization of coffee bar for a positive customer experience.
  • Trained new baristas on brewing techniques, recipes, and service protocols.
  • Implemented strategies to upsell items, enhancing average transaction value.

Team Member

Chick-Fil-A Restaurants
Phoenix
09.2024 - 11.2024
  • Delivered food orders promptly and accurately to ensure exceptional service.
  • Coordinated with servers and kitchen staff to prioritize orders based on preferences and timing.
  • Maintained cleanliness of dining area by clearing tables, sanitizing surfaces, and restocking supplies.
  • Handled cash transactions accurately using POS system while balancing cash drawer at shift's end.
  • Adhered to food safety regulations to protect customer health and well-being.
  • Resolved customer complaints swiftly to maintain a positive dining experience.
  • Assisted in training new servers on policies and best practices for customer service.
  • Collaborated with food and beverage manager on menu development and promotional strategies.

Accomodations Summer Staff

Hume Lake Christian Camp
Hume
06.2024 - 08.2024
  • Ensured cleanliness and orderliness of guest rooms, facilitating pleasant stays for all guests.
  • Performed thorough cleaning of assigned areas, including dusting, vacuuming, mopping, and sanitizing surfaces.
  • Managed inventory of cleaning supplies and equipment for seamless daily operations.
  • Collaborated with front desk staff to prioritize room assignments based on guest preferences.
  • Responded promptly to guest inquiries regarding additional amenities or services.
  • Inspected cleaned rooms to uphold quality standards prior to guest arrival.
  • Trained new housekeeping staff in cleaning techniques and safety procedures.
  • Adhered to health regulations while handling cleaning chemicals and equipment.

Team Member

Chick-Fil-A Restaurants
Mesa
03.2022 - 05.2024
  • Achieved recognition through exemplary performance, leading to a well-deserved raise.
  • Participated in training sessions to onboard new employees effectively.
  • Collaborated with team members to enhance productivity and efficiency across shifts.
  • Executed opening and closing duties, including setting displays and restocking merchandise.
  • Operated cash registers for accurate payment processing from customers.
  • Identified and implemented process improvements within the department.
  • Maintained organized inventory shelves to facilitate easy access and stock management.
  • Monitored food item expiration dates to ensure freshness for customer satisfaction.

Education

Bachelor of Science - Bachelor of Science in Counseling With An Emphasis

Grand Canyon University
Phoenix, AZ
04-2027

High school diploma -

Red Mountain High School
Mesa, AZ
05.2024

Skills

  • Microsoft Office proficiency
  • Customer service and support
  • Organizational skills
  • Food handling and safety
  • Cash handling and register operation
  • Effective communication
  • Conflict resolution
  • Time management
  • Team collaboration
  • Espresso machine operation
  • Food preparation and cooking
  • Host/hostess duties
  • Shipping and receiving
  • Commercial cleaning and sanitation
  • Attention to detail

Certification

  • Driver's License
  • August 2022 to January 2034
  • It wouldn't let me put 2071 for my expiration date. My official expiration date for my drivers license is 1/24/2071
  • Food Handler Certification
  • March 2022 to March 2025
  • Successfully completed the food handlers basics course

Languages

American Sign Language
Limited

Accomplishments

  • Honor Roll all 4 Years in High School
  • Apart of Honors College at Grand Canyon University
  • 3.57 GPA
  • Remarkable Futures Scholarship Recipient

Timeline

Barista

Dutch Bros Coffee
11.2024 - Current

Team Member

Chick-Fil-A Restaurants
09.2024 - 11.2024

Accomodations Summer Staff

Hume Lake Christian Camp
06.2024 - 08.2024

Team Member

Chick-Fil-A Restaurants
03.2022 - 05.2024

Bachelor of Science - Bachelor of Science in Counseling With An Emphasis

Grand Canyon University

High school diploma -

Red Mountain High School

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