Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brianna Ward

Memphis,TN

Summary

Driven professional with a broad range of experience in marketing seeking to leverage a polished background to take the next career step with a respected organization.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Program Director

Crazy Faith CDC
05.2023 - Current
  • Managed program operations to ensure smooth and efficient functioning.
  • Oversaw administrative support staff to facilitate day-to-day program activities.
  • Planned curriculum and daily schedules in collaboration with professionals.
  • Assisted in the design and layout of print materials such as brochures, leaflets, flyers, booklets and posters.
  • Ensured compliance with organizational standards and applicable laws and regulations.
  • Resolved conflicts between staff members or between staff and campers in a timely manner.
  • Simplified and streamlined enrollment process resulting in increased efficiency.
  • Administered fee collection process.

Print Production Specialist

UKG
09.2023 - 04.2024
  • Printed and shipped payroll and tax documentation for multiple clients.
  • Utilize shipping software for packing, labeling, and tracking shipments.
  • Successfully managed logistics by coordinating shipments and resolving shipping issues through carrier interactions
  • Ensured accurate payroll distribution by efficiently sealing and sorting for every client.
  • Managed inventory levels of paper, ink and other supplies required for print production runs.
  • Monitored job progress from pre-printing through delivery stages to ensure quality standards were met.

Collateral Specialist

Loves Financial Office
06.2023 - 08.2023
  • Processed invoices and monitored progress from start to finish.
  • Performed detailed checks on invoices before processing payments
  • Cultivated and sustained relationships with customers, lenders, and third-party entities.
  • Maintained positive vendor relations by investigating fraudulent invoicing discrepancies.

Lead CSR

Buske Logistics
Cartersville, GA
03.2021 - 02.2023
  • Onboarded and trained customer representatives, ensuring they meet performance and service goals
  • Resolved escalated customer service inquiries and complaints, ensuring high levels of customer satisfaction.
  • Monitored inbound and outbound freight operations, ensuring timely package deliveries
  • Verified and ensured accuracy of bill of ladings
  • Facilitated smooth workflow in the warehouse through effective communication with floor staff
  • Managed inventory through cycle counts to ensure stock availability
  • Updated and maintained inventory accuracy using Synapse and SAP.
  • Effectively communicate shift updates during Pre-Shift Meeting
  • Evaluated employee performance and offered constructive feedback to enhance customer service delivery.
  • Cross-trained and offered backup assistance to organizational leaders.

Patient Service Clerk

Regional One Health
Memphis, TN
11.2019 - 01.2021
  • Coordinated patient scheduling, check-in, check-out, and payments for billing
  • Verified insurance eligibility and coverage for patients
  • Managed patient registration process, confirming data accuracy and completeness
  • Handled customer service inquiries in person, via phone, and through email
  • Filed and maintained patient records in accordance with HIPAA regulations
  • Provided exceptional customer service to patients, answering questions, and addressing concerns.

Mail Processing Clerk

USPS
Memphis, TN
09.2014 - 10.2019
  • Sorted and collated mail using automated mail processing equipment
  • Utilized automated sorting machines to quickly sort large volumes of mail.
  • Monitored machine operations and proactively identified malfunctions by sound detection
  • Ensured secure sealing of parcels to prevent losses
  • Tracked and provided accurate updates for outgoing mail
  • Efficiently operated RF scan gun for accurate tracking of inventory
  • Operated Electric/Manual Pallet Jack efficiently.

Lead MA

Women’s Healthcare Associates
Arlington, TN
05.2012 - 08.2014
  • Provided training and supervision for newly hired employees
  • Managed and coordinated appointment schedules
  • Ensured efficient handling of all incoming calls
  • Verified insurance and collected copayments.
  • Demonstrated ability to identify issues and take swift action to resolve challenges.

Education

Medical Assistant Diploma -

Remington College
Memphis, TN
04.2012

High School Diploma -

Kirby High School
Memphis, TN
05.2009

Skills

  • Program Leadership
  • Records Management
  • Customer service excellence
  • Strategic Planning
  • Cash Handling
  • Quality Assurance
  • Inventory Control
  • Staffing oversight

Certification

  • Osha Forklift Certification

Timeline

Print Production Specialist

UKG
09.2023 - 04.2024

Collateral Specialist

Loves Financial Office
06.2023 - 08.2023

Program Director

Crazy Faith CDC
05.2023 - Current

Lead CSR

Buske Logistics
03.2021 - 02.2023

Patient Service Clerk

Regional One Health
11.2019 - 01.2021

Mail Processing Clerk

USPS
09.2014 - 10.2019

Lead MA

Women’s Healthcare Associates
05.2012 - 08.2014

Medical Assistant Diploma -

Remington College

High School Diploma -

Kirby High School

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Brianna Ward