Brianna Weaver
Las Vegas
Summary
Results-driven Assistant Manager with a strong focus on customer satisfaction and team leadership. Proven ability to enhance operations through effective staff management and problem-solving. Committed to maintaining high standards in service delivery.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Cafe Rio
08.2021 - Current
- Led team in daily operations, ensuring high-quality customer service and satisfaction.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Implemented staff performance evaluations, fostering professional development and accountability.
- Oversaw compliance with health and safety regulations, maintaining a clean and safe work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Manager
Splash
06.2018 - 08.2021
- Implemented strategic initiatives to improve customer satisfaction and retention rates.
- Mentored staff, fostering professional development and enhancing team performance.
- Analyzed operational processes, identifying areas for improvement and streamlining tasks.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Centennial High School
Las Vegas06-2017
Skills
- Customer service
- Cash management
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff management
- Workforce planning
- Talent acquisition
- Stock control
Timeline
Assistant Manager
Cafe Rio
08.2021 - Current
Manager
Splash
06.2018 - 08.2021
High School Diploma -
Centennial High School