Summary
Overview
Work History
Education
Skills
Timeline
Barista

Brianna Weikal

Summary

Dynamic Shift Supervisor at Starbucks with a proven track record in employee training and customer service excellence. Skilled in inventory control and staff management, I enhanced operational efficiency and fostered a positive team environment. Recognized for resolving customer complaints effectively, boosting satisfaction and loyalty.

Overview

8
8
years of professional experience

Work History

Shift Supervisor

Starbucks
05.2021 - Current
  • Supervised daily operations, ensuring compliance with company policies and service standards.
  • Trained and mentored team members to enhance customer service skills and operational efficiency.
  • Managed inventory levels, coordinating stock replenishment to minimize waste and maintain product availability.
  • Resolved customer complaints promptly, enhancing overall satisfaction and loyalty through effective problem-solving techniques.
  • Maintained cleanliness and organization of the store environment, promoting safety standards and a welcoming atmosphere.

Barista

Starbucks
11.2020 - Current
  • Prepared high-quality beverages consistently, adhering to established recipes and standards.
  • Trained new baristas on equipment operation and customer service protocols.
  • Developed strong customer relationships, providing personalized recommendations based on preferences.
  • Collaborated with team members to create a positive work environment and improve team performance.
  • Maintained a clean and organized workspace for optimal productivity and safety.

Server

Denny's
09.2020 - 12.2020
  • Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and retention.
  • Coordinated food and beverage orders efficiently to ensure timely service during peak hours.
  • Trained new servers on menu offerings, proper service techniques, and restaurant protocols.
  • Maintained cleanliness and organization of dining area, promoting a welcoming atmosphere for guests.

Lifeguard

Canon City Recreation District
05.2017 - 08.2019
  • Supervised pool environment to ensure safety and compliance with regulations.
  • Monitored swimmer behavior, identifying potential hazards and intervening as necessary.
  • Conducted regular equipment checks and maintained facility cleanliness for optimal operation.
  • Provided first aid and emergency response during incidents, ensuring prompt care for patrons.

Photographer

Royal Gorge Route Railroad
07.2018 - 04.2019
  • Captured high-quality images for diverse clients, ensuring alignment with brand vision and objectives.
  • Edited and retouched photographs using industry-standard software to enhance visual appeal and clarity.
  • Mentored junior photographers by providing guidance on techniques, equipment usage, and client interactions.
  • Managed multiple projects simultaneously, maintaining timelines and delivering results under tight deadlines.

Education

Cañon City High School
Cañon City, CO
07-2020

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Customer-oriented
  • Inventory control and record keeping

Timeline

Shift Supervisor

Starbucks
05.2021 - Current

Barista

Starbucks
11.2020 - Current

Server

Denny's
09.2020 - 12.2020

Photographer

Royal Gorge Route Railroad
07.2018 - 04.2019

Lifeguard

Canon City Recreation District
05.2017 - 08.2019

Cañon City High School

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Brianna Weikal