Brianna Wenk
Ocala,FL
Summary
Talented Shift Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
1
1
year of professional experience
Work History
Shift Lead
Ellianos Coffee
2024.01 - Current
- Improved team efficiency by implementing new scheduling and task management strategies.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Collaborated with management to develop strategies for improving overall store operations.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
Shift Lead
OLA Drive Thru Coffee
2023.06 - 2024.01
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Built strong relationships with customers through positive attitude and attentive response.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Mentored and guided employees to foster proper completion of assigned duties.
Education
High School Diploma -
Forest High School
Ocala, FL05.2024
Associate of Arts - Business Administration
College of Central Florida
Ocala, FL05.2024
Skills
- Production Monitoring
- Regulatory Compliance
- Performance Improvement
- Workplace Safety
- Cash Handling
- Team Supervision
- Quality Improvement
- Attention to Detail
- Staff Training
- Complex Problem-Solving
Certification
Timeline
Shift Lead
Ellianos Coffee
2024.01 - Current
Shift Lead
OLA Drive Thru Coffee
2023.06 - 2024.01
High School Diploma -
Forest High School
Associate of Arts - Business Administration
College of Central Florida
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