BRIANNA WILLIAMS
MD Now
Nashville,TN
6
years of professional experience
Versatile customer and patient relations specialist proficient in insurance verification and healthcare compliance. Adept at documenting interactions and ensuring confidentiality, supporting high-quality care and patient engagement in dynamic environments.
Work History
Patient Representative
3 Years 1 Month- Handled inbound and outbound calls to resolve patient inquiries, scheduling needs, and service concerns, enhancing patient experience
- Communicated wait times, appointment changes, and rescheduling options clearly and empathetically, improving patient understanding and satisfaction
- Ensured accuracy and confidentiality of patient records in compliance with HIPAA guidelines
- Documented service tickets and patient interactions to ensure continuity of care and support effective follow-up
Customer Service Representative
4 Months- Delivered high-quality customer support via phone and email to dealerships, field representatives, and lenders
- Resolved inquiries about contracts, payments, and program details, ensuring clear communication and customer satisfaction
- Coordinated distribution of monthly incentive and program payments, enabling timely support for field sales teams
Customer Management Representative
9 Months- Educated customers on Continuous Glucose Monitoring systems, enhancing their understanding of medical products
- Interpreted insurance coverage, determining patient eligibility for assistance programs to facilitate access to necessary care
- Entered patient orders into internal systems, ensuring compliance with CMS and payer policies to maintain operational integrity
Benefit Verification Specialist
1 Year 7 Months- Executed insurance benefit verification for medical procedures and services, ensuring accurate coverage information
- Coordinated with insurance providers to verify coverage limits and eligibility, enhancing patient access to necessary treatments
- Documented benefit verification processes accurately, supporting compliance and improving information retrieval
Education
High School Diploma
Skills
Customer & Patient Relations
Insurance Verification
Medical Terminology
CRM Systems
Microsoft Office
Data Entry
Time Management
Multitasking
Timeline
Patient Representative
MD Now
06.2023 - 07.2026Read More
Customer Service Representative
JM&A Group
01.2023 - 05.2023Read More
Customer Management Representative
Aptiva Medical
04.2022 - 01.2023Read More
Benefit Verification Specialist
Amerisource
08.2020 - 03.2022Read More
South Plantation High School
High School Diploma
Read More