CAIGE LEE
Braithwaite,LA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2026
2026
years of professional experience
Work History
Patient Representative
Lcmc Health
New Orleans La
2024 - Current
- Facilitated patient registration, ensuring accurate data entry and compliance with health regulations.
- Assisted patients in navigating healthcare services, enhancing overall patient experience and satisfaction.
- Coordinated appointment scheduling, optimizing provider calendars for efficient patient flow.
- Responded to patient inquiries, providing timely information and resolving issues effectively.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Informed patients of excessive wait times and offered to reschedule appointments.
Patient Transporter
Ochsner Baptist Medical Center
New Orleans, LA
01.2023 - 10.2023
- Greeted and assisted patients in wheelchairs to their appointments.
- Assisted nurses with patient transfers, using proper body mechanics and safety measures.
- Ensured patients' comfort by providing blankets, pillows, water, and other necessary items.
- Collected patient information from nursing staff prior to transport.
- Checked all medical documents for accuracy prior to transporting patients.
Customer Service
Home Depot
New Orleans, LA
11.2021 - 08.2022
- Answered customer inquiries and resolved customer issues in a timely manner.
- Provided technical support to customers via phone, email, and web chat.
- Researched customer accounts for billing discrepancies and provided accurate solutions.
Education
Bachelor of Science - Nursing
Delgado Community College
New Orleans, LAHigh School Diploma -
Eleanor Mcmain Secondary School
New Orleans, LA05.2022
Skills
- Regulatory Compliance
- Patient Safety
- Medical Documentation
- Bedside Manner
- Time Management
- Active Listening
- Customer Service
- Customer Relations
- Self-Motivated
- Problem Resolution
- Reliable and Trustworthy
- Problem Solving
Education and Training
true
Timeline
Patient Transporter
Ochsner Baptist Medical Center
01.2023 - 10.2023
Customer Service
Home Depot
11.2021 - 08.2022
Bachelor of Science - Nursing
Delgado Community College
High School Diploma -
Eleanor Mcmain Secondary School
Patient Representative
Lcmc Health
2024 - Current