TYDEDRA CHALMERS
Waxahachie
Summary
Dedicated employee with a pleasant personality and a proactive approach with patients via active listening and question response. A multitasking Patient Representative with expertise in managing the check-in process and patient flow within the office. Confident Patient Representative promoting effective communication, relationship building and time management skills. Offering more than 4 years of helping patients and delivering exceptional service. A smart individual with a vast knowledge of medical terms. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Patient Representative
CareNow Urgent Care
10.2021 - Current
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Contributed to a positive workplace culture by actively participating in team meetings and professional development opportunities.
- Supported continuous improvement efforts by providing valuable feedback on existing policies and procedures.
- Resolved customer complaints using established follow-up procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Managed patient intake process, ensuring accurate documentation and efficient service delivery.
- Trained new staff on filing, phone etiquette and other office duties.
- Greeted and assisted patients with check-in procedures.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Maintained strict confidentiality of sensitive information in compliance with HIPAA regulations and company policy.
- Engaged with patients to provide critical information.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Dental Assistant
FAMILY SMILES
07.2020 - 07.2022
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Verified patient insurance eligibility and benefits.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Scheduled and confirmed patient appointments.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
Stock Associate
WALMART
01.2020 - 07.2020
- Stocked designated items on shelves, end caps and displays.
- Updated manuals to reflect amending of rates, rules or regulations.
- Managed timely and effective replacement of damaged or missing products.
- Monitored tasks and staff assignments to deliver projects under-budget and on-time.
- Managed inventory storage in clean and organized fashion.
- Provided exceptional customer service while working the sales floor when necessary; addressing inquiries, locating items, and processing transactions.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Daycare Teacher
Fire House Kids
05.2019 - 12.2019
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Utilized creative teaching strategies to engage students in classroom.
- Assisted in the planning and execution of special events such as holiday celebrations or parent-teacher conferences, fostering a strong sense of community within the daycare center.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Administered assessments for developmental milestones, identifying areas of growth or concern to address promptly.
Education
No Degree - General Studies
Navarro College
Corsicana, TXDENTAL ASSISTANT -
Concorde Career College
Grand Prairie, TX02.2022
High School Diploma -
Waxahachie High School
Waxahachie, TX05.2018
Skills
- Health Information Access Management
- Documenting and Recording Information
- Regulatory Compliance
- Medical History Documentation
- Patient Registration
- Database Search and Data Entry Skills
- Heartsaver CPR AED
- Scheduling appointments
- Team Leadership
- Payment Processing
- Patient documentation
- HIPAA Compliance
- Punctual and Hardworking
- Patient Intake
- Sterilization procedures
- Problem-Solving
- Payment Collection
Timeline
Patient Representative
CareNow Urgent Care
10.2021 - Current
Dental Assistant
FAMILY SMILES
07.2020 - 07.2022
Stock Associate
WALMART
01.2020 - 07.2020
Daycare Teacher
Fire House Kids
05.2019 - 12.2019
No Degree - General Studies
Navarro College
DENTAL ASSISTANT -
Concorde Career College
High School Diploma -
Waxahachie High School
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