Brianna Woolever
Beckley
Summary
Enterprising Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
10
10
years of professional experience
Work History
Store Director
Academy Sports and Outdoors
04.2024 - Current
- Led operational strategies to enhance store performance and customer satisfaction.
- Managed inventory control processes, reducing stock discrepancies through effective monitoring.
- Developed team training programs to improve staff productivity and service quality.
- Analyzed sales data to identify trends, informing merchandising strategies and promotions.
Operations Manager
Academy Sports + Outdoors
05.2022 - 04.2024
- Engaged and trained whole store to see large improvement in overall customer service.
- Managed a team of associates fostering a positive work environment focused on teamwork and collaboration.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Set routine,schedules, and weekly goals to hit key goals in e-commerce with use of both inventory control and an established e-commerce team ending both years at around 6% overall.
- Top 10 in the company for shrink deficit reduction and a 77% accuracy rate in our first inventory store 145.
- Developed new culture and guidelines for team members, resulting in more consistent credit results and better overall communication with customers to drive company OSAT.
Assistant Store Manager
Lowe's
11.2021 - 05.2022
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Met or surpassed credit targets regularly through employee engagement and forward-thinking planning with weekly traceable goals.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Tracked delivery goals and developed improvement plans to correct deficiencies.
- Oversaw OMNI staff and maintained efficiency in fast-paced environment while managing pick times and cancellation percentages.
- Enhanced performance of receiving dock associates through training, guidance and motivation.
Manager
Academy Sports + Outdoors
09.2020 - 10.2021
- Implemented processes to lead district as credit champion for 11 months ending YTD around 2%.
- Engaged and trained whole store to see large improvement in overall customer service.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Purchased or requisitioned supplies and equipment to facilitate timely delivery of services.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Oversaw inventory counts each week to maintain stock records and account for shrinkage.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Held firearms selling certification.
Team Lead
Academy Sports + Outdoors
10.2018 - 11.2020
- Drive sales and attachment rates through coaching and processes to build a strong selling culture.
- Run weekly stock counts to identify inventory opportunities and shrink trends.
- Obtain door to floor certification and lead an effective freight flow team
- Work monthly firearm audits and maintain a high compliance gun vault.
- Process and work online business for fast pick times and low cancellation.
- Drive strong customer service and credit to meet monthly goals.
- Reported on updates to project specifications and progress.
Team Leader
Sam's Club
10.2015 - 08.2018
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Taught salespeople to close deals and improve sales performance to increase revenue for company.
- Identified, qualified and closed business opportunities for Sam’s Club Wireless.
- Helped lead lengthy total store remodel through planning and execution.
- Inventory captain
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Increased photo sales by 10% through use of promotions and marketing
- Sales champion through multiple selling competitions district wide.
Education
Level 2 Certification - Culinary Arts
Gosford Tafe
Gosford NSWHigh School Diploma -
Desert Ridge High School
Mesa, AZ08.2010
Skills
- Sales leadership
- Vendor relationship development
- Brand awareness
- Staff leadership
- Store operations
- Strategic planning
- Merchandise planning
- Promotions management
- Strategic thinker
- Goals and performance
- Policies and procedures
Timeline
Store Director
Academy Sports and Outdoors
04.2024 - Current
Operations Manager
Academy Sports + Outdoors
05.2022 - 04.2024
Assistant Store Manager
Lowe's
11.2021 - 05.2022
Manager
Academy Sports + Outdoors
09.2020 - 10.2021
Team Lead
Academy Sports + Outdoors
10.2018 - 11.2020
Team Leader
Sam's Club
10.2015 - 08.2018
High School Diploma -
Desert Ridge High School
Level 2 Certification - Culinary Arts
Gosford Tafe