Brianna Yabroudi
Green Cove Springs
Summary
Detail-oriented and compassionate healthcare professional with experience in patient coordination, medical administration, and customer service. Proven ability to manage patient intake, insurance processing, and scheduling while delivering exceptional patient care. Highly organized with strong communication skills and a commitment to improving patient experiences and office efficiency.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
Baptist Health Medical Center
Jacksonville, FL
08.2025 - Current
- Manage high-volume inbound calls, serving as the first point of contact for patients and healthcare providers
- Accurately schedule appointments and register patients, ensuring all demographic and insurance information is up to date
- Assisted in verifying insurance eligibility and benefits for incoming patients
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions
- Navigate multiple computer systems and software platforms simultaneously to complete tasks efficiently
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable
Clerical Float
Northeast Florida Endocrine And Diabetes Associates
Jacksonville, FL
10.2022 - 07.2025
- Coordinate new patient intake by reviewing medical records, insurance referrals, and required documentation for accuracy and completeness
- Verify and process insurance information while maintaining communication with providers and medical facilities
- Schedule patient appointments, follow-ups, and diagnostic procedures including ultrasounds and biopsies
- Mange front desk operations including patient check-in/check-out and appointment coordination
- Provide patients with detailed instructions, lab orders, and education on upcoming procedures
- Assist patients with setup and usage of continuous glucose monitors (CGM's)
- Maintain accurate, organized, and HIPAA-compliant patient records
Sales Associate/Store Manager
GNC Live Well
Jacksonville, FL
01.2020 - 06.2022
- Delivered personalized product recommendations based on individual customer needs and health goals
- Maintained strong product knowledge to educate customers and drive sales performance
- Managed daily store operations including scheduling, inventory management, and ordering
- Ensured compliance with company policies and operational standards
- Trained, supervised, and motivated team members to achieve performance goals
Education
Associate of Science -
Florida State College
Jacksonville, FL08-2024
High School Diploma -
Bartram Trail High Schoole
St. Johns, Fl05-2015
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- EHR/EMR
- Epic
- Phone etiquette
- Medical terminology
- Microsoft office
- Marketing
- Data entry
- Social media management
Timeline
Patient Access Representative
Baptist Health Medical Center
08.2025 - Current
Clerical Float
Northeast Florida Endocrine And Diabetes Associates
10.2022 - 07.2025
Sales Associate/Store Manager
GNC Live Well
01.2020 - 06.2022
Associate of Science -
Florida State College
High School Diploma -
Bartram Trail High Schoole