Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Young

Las Vegas,NV

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Alberstons
Las Vegas, NV
01.2019 - 06.2023
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.

Customer Service Representative

Al Phillips Dry Cleaners
Las Vegas, NV
02.2021 - 11.2021
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Remained calm and professional in stressful circumstances and washed folding clothes daily

Customer Service Representative

Capriotti's
Las Vegas, NV
02.2018 - 01.2021
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Answered inbound calls, chats and emails to facilitate customer service.

Education

High School Diploma -

Desert Oasis High School
Las Vegas, NV
01-2021

Skills

  • Follow-up skills
  • Critical Thinking
  • Prioritization
  • Adaptive team player

Timeline

Customer Service Representative

Al Phillips Dry Cleaners
02.2021 - 11.2021

Customer Service Representative

Alberstons
01.2019 - 06.2023

Customer Service Representative

Capriotti's
02.2018 - 01.2021

High School Diploma -

Desert Oasis High School

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Brianna Young