Brianna Young

• Calendar & Meeting Management: Scheduling appointments for the principal, arranging conferences, and maintaining the school’s master calendar.
• Correspondence: Drafting and proofreading letters, memos, and newsletters for parents and staff.
• Records Maintenance: Managing confidential student and personnel files, including attendance, disciplinary records, and health information.
• Personnel Coordination: Arranging for substitutes to ensure classroom coverage and maintaining staff absence logs.
• Materials Preparation: Preparing student and staff handbooks, graduation programs, and schedules for the start and end of the school year
• Budgeting & Bookkeeping: Assisting in budget preparation, reconciling accounts, and managing the school’s base budget.
• Purchasing: Processing purchase orders for department supplies and equipment and maintaining an accurate inventory of school materials.
• Facility Oversight: Managing building use requests and submitting work orders for necessary repairs or maintenance.
• Receptionist Duties: Acting as the first point of contact by greeting visitors, screening phone calls, and providing information on school policies.
• Crisis Liaison: Maintaining communication with district offices and other agencies during emergency situations.
• Stakeholder Liaison: Serving as a resource for teachers, parents, and students to resolve conflicts or exchange sensitive information
• Key Inventory: Controlling and tracking the distribution of school keys to authorized staff.

• Design Guidance: Assisting homeowners and designers in selecting fixtures like faucets, sinks, tubs, and vanities that align with their project’s style and budget.
• Project Lifecycle Management: Working with builders and architects from initial inspiration through final product delivery to ensure all plumbing components are compatible with the construction.
• Technical Advising: Educating customers on product features, water efficiency standards, and installation requirements to ensure selections meet local building codes.
• Suggestive Selling: Recommending related products, such as decorative hardware or specialized valves, to enhance the customer’s final design and experience.
• Quoting and Estimating: Preparing detailed job quotations, specifications, and submittals for contractors and trade professionals.
• Order Management: Meticulously processing sales orders and tracking them through delivery to ensure accuracy and timely arrival on job sites.
• Relationship Building: Establishing long-term professional partnerships with plumbers, home builders, and interior designers to secure repeat business.
• Inventory & Logistics: Coordinating with warehouse teams to manage stock levels, handle special orders, and resolve product return or warranty issues.
• Visual Merchandising: Ensuring showroom displays are clean, functional, and reflective of current design trends.
• Catalog Upkeep: Maintaining current pricing lists, product binders, and manufacturer catalogs to provide accurate information.
• Industry Expertise: Continuously training on new product lines, luxury trends, and evolving plumbing technologies to provide "best-in-class" advice.

• Staff Oversight: Directly managing a team of rehabilitation specialists, including hiring, conducting performance evaluations, and providing ongoing coaching.
• Training Development: Creating and facilitating training programs for staff on complex federal loan regulations, repayment options (such as Income-Driven Repayment), and debt counseling techniques.
• Workload Management: Planning and assigning daily tasks to ensure the team meets production goals and service delivery requirements.
• Regulatory Compliance: Ensuring all rehabilitation agreements and loan servicing activities adhere to laws, standards, and Title IV statutes.
• Quality Assurance: Conducting periodic reviews of disability claims, loan files, and repayment agreements to verify accuracy and resolve discrepancies.
• Policy Implementation: Interpreting and implementing changes in federal laws and procedures, then refining internal business processes accordingly.
• Default Management: Overseeing the institution's default

prevention programs and developing strategies to lower cohort default rates

• Escalated Problem Solving: Resolving complex student appeals or highly technical loan application issues that specialists cannot handle independently.
• Strategic Liaison: Serving as the primary point of contact between the office and external stakeholders, including loan servicers, credit bureaus, and the Department of Education.
• Outreach & Advocacy: Representing the organization at conferences and leading workshops on responsible borrowing and financial literacy.

• Workflow Coordination: Establishing priorities, setting deadlines, and overseeing general office functions to ensure smooth daily operations.
• Complex Scheduling: Managing intricate calendars for hospital leadership or clinical teams, including coordinating meetings, conferences, and travel arrangements.
• Documentation & Reporting: Researching and gathering data to prepare specialized reports, summaries, and presentations for management or regulatory review.
• Policy Implementation: Assisting in the development, revision, and recommendation of administrative procedures to improve efficiency.
• Record Management: Oversight of sensitive patient and personnel records, ensuring they are accurately maintained in both physical and electronic filing systems.
• Budget Support: Monitoring and assisting in the preparation of departmental or program budgets, including tracking expenditures and reconciling financial records.
• Purchasing & Inventory: Managing the procurement of office and medical supplies, coordinating with vendors, and maintaining equipment inventory.
• Human Resources Support: Coordinating personnel functions such as onboarding new staff, managing leave records, and sometimes supervising clerical or technical support teams.
• Regulatory Compliance: Ensuring all administrative tasks align with federal and state healthcare laws, including strict adherence to HIPAA for patient privacy.

• Cash Handling: Counting in/out tills, managing the safe, preparing bank deposits, and ensuring strict adherence to cash management policies.
• Inventory Oversight: Monitoring stock levels, placing orders for milk and supplies, and performing "pulls" (thawing food) to meet daily sales projections while minimizing waste.
• Automated Systems: Using store software to track labor hours, inventory counts, and daily sales goals.
• On-the-Spot Coaching: Providing real-time feedback to baristas on drink quality, customer connections, and speed of service.
• Communication: Leading "huddles" to update the team on new promotions, seasonal launches, and store goals.
• Problem Solving: Resolving customer complaints with "Make it Right" empowerment and handling internal team conflicts professionally.

• Member Support: Responding to inbound calls, emails, or chat messages regarding benefits, claims, and billing.
• Provider Assistance: Verifying eligibility and explaining reimbursement details or contract language to medical offices and hospitals.
• Coverage Education: Interpreting multiple insurance contracts to explain what services are covered, what a member's out-of-pocket costs will be, and how to find in-network providers.
• Claims Investigation: Researching membership databases and billing history to resolve complex claim or enrollment issues.
• Issue Escalation: Recognizing trends in customer complaints and escalating systemic problems or suspected fraudulent activities to leadership for resolution.
• Collaboration: Working closely with departments like Enrollment and Claims Adjudication to provide thorough follow-up on unresolved inquiries.
• Fast-Paced Productivity: Meeting departmental goals for volume, quality, and First Contact Resolution
• Continuous Learning: Participating in ongoing training sessions to stay updated on ever-changing government regulations and seasonal health plan updates.

• Delinquent Account Recovery: Contacting customers with past-due auto loans to understand the reasons for delinquency and secure payment commitments.
• Negotiation & Workout: Evaluating a customer’s financial situation to negotiate full payments or create restructured repayment terms and workout plans.
• Skip Tracing: Utilizing credit bureau data, public records, and internet search tools to locate "skips" (customers who have moved or changed contact info).
• Collateral Evaluation: Reviewing account equity to determine potential loss projections and evaluating the need for repossession based on risk.
• Comprehensive Documentation: Formally recording all conversations, payment arrangements, and collection activities within proprietary software to ensure a clear audit trail.
• Daily Workflow Management: Planning activities, assigning daily workloads, and directing the team during high-volume inbound or outbound call shifts.
• Coaching & Development: Leading "side-by-side" observations, conducting call listening sessions, and providing formal feedback to help collectors meet performance metrics.
• Escalation Handling: Serving as the primary point of contact for complex disputes, non-routine questions, and disgruntled customers.
• Performance Monitoring: Tracking and reporting on key performance indicators (KPIs), such as delinquency rates, charge-offs, and total dollars recovered.
• Staff Training: Orienting new hires on policies, state/federal collection regulations, and specialized account resolution systems.

• Delinquent Account Recovery: Contacting customers with past-due auto loans to understand the reasons for delinquency and secure payment commitments.
• Negotiation & Workout: Evaluating a customer’s financial situation to negotiate full payments or create restructured repayment terms and workout plans.
• Skip Tracing: Utilizing credit bureau data, public records, and internet search tools to locate "skips" (customers who have moved or changed contact info).
• Collateral Evaluation: Reviewing account equity to determine potential loss projections and evaluating the need for repossession based on risk.
• Comprehensive Documentation: Formally recording all conversations, payment arrangements, and collection activities within proprietary software to ensure a clear audit trail.
• Daily Workflow Management: Planning activities, assigning daily workloads, and directing the team during high-volume inbound or outbound call shifts.
• Coaching & Development: Leading "side-by-side" observations, conducting call listening sessions, and providing formal feedback to help collectors meet performance metrics.
• Escalation Handling: Serving as the primary point of contact for complex disputes, non-routine questions, and disgruntled customers.
• Performance Monitoring: Tracking and reporting on key performance indicators (KPIs), such as delinquency rates, charge-offs, and total dollars recovered.
• Staff Training: Orienting new hires on policies, state/federal collection regulations, and specialized account resolution systems.

• Payment Plans: Setting up budget-friendly installment plans for high-cost procedures or surgeries.
• Charity Care Screening: Identifying patients who qualify for financial assistance or "hardship" programs offered by the hospital.
• Coding Review: Checking for basic coding errors (ICD-10/CPT) that might have caused a claim denial
• Insurance Coordination: Verifying if claims were properly filed with providers before pursuing the patient for the balance.
• HIPAA Compliance: Ensuring all communications strictly protect sensitive patient health information.