Brianna Green
Carrollton,TX
Summary
Hard-working, multi-tasking individual with outstanding telephone, documentation and organizational skills. Looking to obtain a position with a reputable organization where I can utilize my experience in customer service to influence change toward higher performance. I'm a dependable and diligent individual with 10 years of experience in the customer service setting.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server Shift Leader
Miami Vibes
02.2024 - Current
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Contributed ideas for improving server procedures during weekly meetings with management staff.
Bartender
Miami Vibes
02.2024 - Current
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Bartender
Ubar Dallas
09.2023 - Current
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
BoomerJacks Bar and Grill
09.2023 - 12.2023
- Ensured that each guest was served courteously, quickly, and efficiently
- Performed opening and closing duties such as setting up the dining area, restocking supplies
- Provided exceptional service to high volume of daily customers
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages
Customer Service Agent
Envoy Airlines
05.2023 - 07.2023
- Followed company policies and procedures related to customer service operations at all times
- Performed check-in procedures for both domestic and international flights
- Adhered to company policies regarding security measures and protocol at all times
- Assisted in the preparation of aircrafts for departure by ensuring that all necessary items were loaded onto the plane
Independent Insurance Adjuster
Alacrity Solutions
01.2023 - 07.2023
- Provide exceptional service by contacting customers promptly and completing accurate estimates for settlement
- Communicate with Homeowner, Agent and Contractors, conducting investigation of claims to confirm or deny coverage for claim resolution
- Evaluated claims and performed investigations to accurately assess damages and liabilities
- Recorded all communication and claims activities in claims management database
Sales Associate
Jd Sports
10.2021 - 03.2022
- Met merchandising standards by keeping the store stocked and products faced
- Drove sales through customer relationship building and suggestive selling techniques
- Promoted benefits of store credit cards and customer loyalty programs
- Trained new employees on company policies and strong sales techniques
Customer Service Sales Specialist
Buca Di Beppo
11.2019 - 03.2021
- Provided product information to customers and aligned products with customer needs to boost satisfaction
- Updated and expanded client databases within assigned territory
- Trained new employees on company policies and strong sales techniques
- Cold called potential customers to generate leads
Education
Diploma - Master of Makeup Artistry
Tint School of Make-Up & Cosmetology
Irving, TX05.2019
High School Diploma -
Trinity High School
Euless, TX05.2017
Skills
- Workflow Optimization
- Customer Service Expertise
- Computer Proficient
- Teamwork and Collaboration
- Marketing initiatives
- Personnel Training
Certification
- Masters of Makeup Artistry - Diploma
- Food Handlers, TABC
Languages
Spanish
Limited Working
Timeline
Server Shift Leader
Miami Vibes
02.2024 - Current
Bartender
Miami Vibes
02.2024 - Current
Bartender
Ubar Dallas
09.2023 - Current
Server
BoomerJacks Bar and Grill
09.2023 - 12.2023
Customer Service Agent
Envoy Airlines
05.2023 - 07.2023
Independent Insurance Adjuster
Alacrity Solutions
01.2023 - 07.2023
Sales Associate
Jd Sports
10.2021 - 03.2022
Customer Service Sales Specialist
Buca Di Beppo
11.2019 - 03.2021
Diploma - Master of Makeup Artistry
Tint School of Make-Up & Cosmetology
High School Diploma -
Trinity High School
- Masters of Makeup Artistry - Diploma
- Food Handlers, TABC
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