Jeremy Tucker
Las Vegas,NV
Summary
Motivated server with engaging personality and flexible approach. Prepared to bring abilities developed over 15-year career to new results-driven team.
Overview
7
7
years of professional experience
Work History
Server Shift Leader
Harp & Clover Irish Pub
Gadsden, AL
06.2019 - 08.2022
- Trained new waitstaff personnel to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Bussed and reset tables to keep dining room and work areas clean.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Consistently top 3 in both food and alcohol sales over monthly period.
Server
Damn Yankees Steak, Fish, And Oyster Bar
Heflin, AL
03.2018 - 05.2019
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Consistently top 3 in alcohol and food sales
Server Shift Leader
Effina's Tuscan Grille
Jacksonville, AL
09.2012 - 08.2015
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Trained new waitstaff personnel to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Consistently in top 3 in alcohol and food sales over monthly period.
Education
Some College (No Degree) - Accounting
Gadsden State Community College
Gadsden, ALSkills
- Workflow Coordination
- Conflict and Complaint Resolution
- Transactions and Cash Handling
- Upselling and Cross Selling
- Menu Memorization and Presentation
- Team Player
- High Energy and Stamina
- Staff Training
- Dining Room Cleaning and Upkeep
- High Volume Dining
Timeline
Server Shift Leader
Harp & Clover Irish Pub
06.2019 - 08.2022
Server
Damn Yankees Steak, Fish, And Oyster Bar
03.2018 - 05.2019
Server Shift Leader
Effina's Tuscan Grille
09.2012 - 08.2015
Some College (No Degree) - Accounting
Gadsden State Community College