Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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My Nguyen

Oklahoma City,OK

Overview

5
5
years of professional experience

Work History

Server Shift Leader

Golden Phoenix LLC
Oklahoma City, OK
01.2021 - Current
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.

Senior Bartender

Pepperoni Grill Holdings LLC
Oklahoma City, OK
02.2017 - 11.2020
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Closed out cash register and prepared cashier report at close of business.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Education

Bachelor of Arts - Environmental Sustainability

University of Oklahoma
Norman
12.2019

Skills

  • Team Player
  • PPE Guideline Compliance
  • Relationship Building
  • Upselling and Cross Selling
  • Customer Service and Rapport
  • Menu Memorization and Presentation
  • High Energy and Stamina
  • Workflow Coordination
  • Point of Sale Systems
  • Cool Under Pressure
  • Warm and Friendly
  • Conflict and Complaint Resolution

Accomplishments

Graduated from United States Marine Corps basic training in 2014.

Languages

Vietnamese
Native or Bilingual

Timeline

Server Shift Leader

Golden Phoenix LLC
01.2021 - Current

Senior Bartender

Pepperoni Grill Holdings LLC
02.2017 - 11.2020

Bachelor of Arts - Environmental Sustainability

University of Oklahoma
My Nguyen