Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Senior Bartender
Pepperoni Grill Holdings LLC
Oklahoma City, OK
02.2017 - 11.2020
Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Closed out cash register and prepared cashier report at close of business.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
Bachelor of Arts - Environmental Sustainability
University of Oklahoma
Norman
12.2019
Skills
Team Player
PPE Guideline Compliance
Relationship Building
Upselling and Cross Selling
Customer Service and Rapport
Menu Memorization and Presentation
High Energy and Stamina
Workflow Coordination
Point of Sale Systems
Cool Under Pressure
Warm and Friendly
Conflict and Complaint Resolution
Accomplishments
Graduated from United States Marine Corps basic training in 2014.