Briannah Robert
Taftville,CT
Summary
Experienced restaurant professional with a solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
3
3
years of professional experience
Work History
Restaurant Manager
Guy Fieri's Kitchen and Bar
Mashantucket, CT
01.2025 - Current
- Handled customer concerns and resolved issues promptly tp maintain guest satisfaction.
- Opened and closed the restaurant, including cash handling and shift reports.
- Oversaw floor operations during service to ensure smooth coordination between front and back of house teams.
Restaurant Supervisor
Norwich Inn and Spa
Norwich, CT
04.2025 - 11.2025
- Trained and developed staff on menu knowledge, service techniques, and operational procedures.
- Monitored inventory levels, ordering supplies to maintain optimal stock for efficient service.
- Managed FOH operations for a high-volume hotel restaurant.
Server
FanDuel/Sportsbook
Uncasville, CT
11.2024 - 03.2025
- Delivered excellent customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
- Efficiently processed orders utilizing POS systems, minimizing errors and improving transaction speed.
- Checked identification to verify if guests meet the minimum age to legally purchase or consume alcoholic beverages.
Server
Wahlburgers
Mashantucket, CT
07.2023 - 08.2024
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Implemented upselling techniques that contributed to increased sales through enhanced guest interaction.
- Explained menu items and suggested appropriate options for food allergy concerns.
Skills
- Effective customer upselling
- Team leadership
- POS system operations
- Complaint resolution
- Cash handling
- Positive guest engagement
- Safe food handling
- Beverage and food service
- Problem Solving
- Customer satisfaction
- Positive and professional attitude
- Liquor inventory procedures
Languages
English
Timeline
Restaurant Supervisor
Norwich Inn and Spa
04.2025 - 11.2025
Restaurant Manager
Guy Fieri's Kitchen and Bar
01.2025 - Current
Server
FanDuel/Sportsbook
11.2024 - 03.2025
Server
Wahlburgers
07.2023 - 08.2024