Stephen Farrington
Lauderdale Lakes,FL
Summary
Restaurant Manager: With winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Restaurant Manager
Fishtales Restaurant & Nightclub
Fort Lauderdale , FL
2023.01 - Current
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Assistant Maitre D'
Lyford Cay Club
Nassau , Bahamas
2009.03 - 2019.03
- Responded promptly to customer complaints in a professional manner.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
Forklift Operator
Bahamas Hot Mix
Nassau , Bahamas
2004.08 - 2009.01
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Visually assessed materials for conformance to quality standards and shipping orders, removing nonconforming products and reporting for further action.
- Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
Education
High School Diploma -
C.V.Bethel
Bahamas2004-06
Skills
- Staff Management
- Restaurant Operations Management
- Operations Management
- Customer Engagement
- Certified Forklift Operator
- Safety Awareness
- Shipping Operations
- Strong Interpersonal Skills
- Effective Customer Upselling
Languages
Spanish
Limited
Timeline
Restaurant Manager
Fishtales Restaurant & Nightclub
2023.01 - Current
Assistant Maitre D'
Lyford Cay Club
2009.03 - 2019.03
Forklift Operator
Bahamas Hot Mix
2004.08 - 2009.01
High School Diploma -
C.V.Bethel
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