Brianna LINETTE Martinez Taveras
Lauderdale Lakes,FL
Summary
Experienced travel consultant professional prepared for this role. Adept at crafting personalized travel itineraries, managing bookings, and ensuring client satisfaction. Strong focus on team collaboration, adapting to changing needs, and delivering results. Skilled in customer service, problem-solving, and maintaining up-to-date knowledge of travel trends and regulations. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Overview
7
7
years of professional experience
Work History
Travel Consultant
American Express
10.2024 - Current
- Developed customized travel itineraries based on client preferences and budget constraints.
- Provided travel documentation support to ensure smooth client experiences.
- Conducted thorough destination research to recommend optimal travel options and experiences.
- Coordinated booking and reservations for flights, hotels, and transportation for clients.
- Maintained compliance with travel policies to ensure adherence to company standards.
- Utilized client feedback to refine travel offerings and enhance overall service quality.
- Organized trips for individual, family and business travelers.
- Handled sensitive information with professionalism and discretion.
- Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
- Followed up with customers to increase customer service with travel plans.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
Guest Service Agent
Spirit Airlines Inc.
12.2022 - 10.2024
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Manager, Sales and Customer Support
CosmoProf
12.2021 - 03.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Launched quality assurance practices for each phase of development
Dining Crew Member
Panera Bread
01.2021 - 03.2021
- Assisted in food preparation by following recipes and maintaining quality standards.
- Maintained cleanliness and sanitation of dining and kitchen areas to ensure compliance with health regulations.
- Handled cash transactions accurately and efficiently during busy service periods.
- Collaborated with team members to streamline order processing and enhance service speed.
- Handle cash and credit transactions with customers
- Greeted and serve customers
- Make sure to change coffees every hour and ten minutes or just make sure to change it when the coffee becomes cold
- Responsible for vacuuming, sweeping, and mopping the floor at the end of every shift
Cashier
Champs Sports
04.2020 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assist customers in the in store check out process
- Process returns and check to see if items are damaged
- Keep reports of transactions
- Issue refunds
- Pleasantly deal with customers to ensure satisfaction
- Provide customer service
- Handle cash and Credit transactions with customers
- Make sales and introduce new products
- Bag items carefully
- Maintain store organized
- Greet customers when leaving the store
- Keep reports of transactions
- Handle Shipment
- Complain Resolution
Early Childhood Teacher's Assistant
Tri-county Regional Vocational Technical High School
08.2018 - 12.2019
- Assisted in the implementation of daily lesson plans, ensuring alignment with educational standards.
- Supported classroom activities by preparing educational materials and resources for various learning stations.
- Monitored children's behavior during playtime, promoting positive interactions and conflict resolution.
- Collaborated with lead teacher to create engaging lesson plans that catered to diverse learning styles.
- Identified children in need of extra support for emotional, health - related or development concerns and conceived Improvement strategies
- Enhanced sensory abilities by giving children access to numerous textures and shapes
- Taught children foundational skills such as color, shapes, and letters
- Organized and let activities to promote physical, mental, and social development
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques
- Implemented hands-on, play-based strategies such as games and crafts for experiential learning
- Maintained tidy and clean classroom consistent with safety and health standards
- Observed each child to help improve social, mental, and behavioral competencies
- Tracked each child's progress and reported progress to parents
- Drove social, emotional, intelligence, and physical development through age - appropriate enrichment activities
Education
Associate of Arts - Early Childhood Care And Education
Broward College
Fort Lauderdale, FL04-2024
High School Diploma -
HENRY D PERRY EDUCATION CENTER
Miramar, FL06-2022
Skills
- Strong communication skills
- Hotel accommodations
- Travel research
- Travel industry expertise
- Customer assistance
- Accurate money handling
- Assessed customer product needs and interests in order to best recommend suitable items
- Interpersonal and written communication
- Teamwork
- Fluent in English and Spanish
- Team Building
- Problem Solving
- Customer Service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Travel Consultant
American Express
10.2024 - Current
Guest Service Agent
Spirit Airlines Inc.
12.2022 - 10.2024
Manager, Sales and Customer Support
CosmoProf
12.2021 - 03.2022
Dining Crew Member
Panera Bread
01.2021 - 03.2021
Cashier
Champs Sports
04.2020 - 01.2021
Early Childhood Teacher's Assistant
Tri-county Regional Vocational Technical High School
08.2018 - 12.2019
Associate of Arts - Early Childhood Care And Education
Broward College
High School Diploma -
HENRY D PERRY EDUCATION CENTER