David Schneider
Margate,FL
Summary
Experienced with handling customer inquiries and providing effective solutions. Utilizes communication and problem-solving skills to enhance customer satisfaction. Track record of maintaining positive client relationships and adapting to dynamic service environments.
Sales professional prepared for this role with strong leadership and coaching abilities. Proven track record of driving sales growth and enhancing team performance through effective training and mentorship. Focused on collaboration, adaptability, and achieving results. Skilled in communication, strategic planning, and customer relationship management. Known for reliability and flexibility in dynamic environments
Professional with strong background in ensuring safety and security. Proven ability to assess situations quickly and respond effectively. Skilled in surveillance, access control, and conflict resolution. Team player focused on maintaining secure environment and adapting to changing needs. Reliable, vigilant, and committed to achieving results.
Overview
22
22
years of professional experience
Work History
Customer Service Sales Coach
American Express
10.2019 - Current
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Tailored training content to meet the specific needs of customer service representatives.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Analyzed sales metrics to identify areas for improvement and strategized targeted coaching sessions.
- Facilitated workshops focused on objection handling and closing techniques, fostering a collaborative learning environment.
- Implemented role-playing exercises to enhance product knowledge and boost confidence among sales representatives.
- Conducted regular performance reviews, providing constructive feedback and actionable insights for continuous improvement.
Customer Service Specialist
American Express
10.2013 - 04.2019
- Resolved customer inquiries efficiently, ensuring high satisfaction and loyalty.
- Developed and maintained comprehensive knowledge of products to assist customers effectively.
- Analyzed service metrics to identify trends and recommend improvements for operational efficiency.
- Mentored junior team members, fostering a collaborative and high-performing work environment.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations, and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures, ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
Executive Account Manager
National Management Solutions
04.2010 - 10.2013
- Coordinated sales presentations tailored to individual client needs, showcasing company offerings effectively.
- Maintained a deep understanding of industry trends, providing valuable insights to both clients and internal stakeholders.
- Onboarded new clients efficiently by guiding them through the process from initial contact to successful implementation of products or services.
- Developed strong relationships with key clients, resulting in increased revenue and long-term loyalty.
Litigation Settlement Specialist
National Management Solutions
11.2009 - 04.2010
- Processed complex settlement transactions, ensuring compliance with regulatory requirements and internal policies.
- Analyzed settlement discrepancies, implementing corrective measures to enhance accuracy and efficiency.
- Coordinated with cross-functional teams to resolve issues related to settlement processing and client inquiries.
Debt Analyst
Capital Debt Relief
11.2008 - 11.2009
- Analyzed client financial data to identify debt relief opportunities and recommend actionable solutions.
- Developed comprehensive reports to communicate findings and guide strategic decision-making for clients.
- Collaborated with cross-functional teams to streamline processes and enhance operational efficiency within the organization.
- Conducted market research to assess trends in debt relief services, informing program development and marketing strategies.
Club Security Guard
Club Siberia
02.2004 - 06.2006
- Monitored club premises to ensure safety and compliance with regulations.
- Responded swiftly to incidents, de-escalating conflicts and ensuring patron safety.
- Conducted routine inspections of security equipment and maintained operational readiness.
- Developed strategies for improving security processes based on observed trends and feedback.
- Improved overall club atmosphere by ensuring the prompt removal of unruly or intoxicated individuals.
- Maintained a secure environment by enforcing strict adherence to club policies and regulations.
Education
High School Diploma -
West Babylon High School
West Babylon, NY06-2002
No Degree - Criminal Justice
Brentwood Community College
Brentwood, NYSkills
- Skilled trainer
- Excellent time management skills
- Adherence to high customer service standards
- Complaint resolution
- Escalation handling
- Customer service
- Problem-solving
- Sales training
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Work ethic
Timeline
Customer Service Sales Coach
American Express
10.2019 - Current
Customer Service Specialist
American Express
10.2013 - 04.2019
Executive Account Manager
National Management Solutions
04.2010 - 10.2013
Litigation Settlement Specialist
National Management Solutions
11.2009 - 04.2010
Debt Analyst
Capital Debt Relief
11.2008 - 11.2009
Club Security Guard
Club Siberia
02.2004 - 06.2006
High School Diploma -
West Babylon High School
No Degree - Criminal Justice
Brentwood Community College