BRIANNA N. TAYLOR
Summary
Experienced insurance professional with 5-year career assessing properties, determining liabilities and negotiating settlements. Detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high claim volumes with accuracy and care. Actively seeking a remote adjuster position.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Boat, Commercial, Farm & Ranch Adjuster
State Farm
Tempe, AZ
04.2023 - Current
- Detailed knowledge on Boat, Commercial, Farm & Ranch policies with an emphasis on Condo Unit Owner and Business polices.
- Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
- Facilitated communication between insureds, providers, attorneys, adjusters, employers, and other parties involved in a claim.
- Maintained detailed records of all claim activities including notes about conversations with claimants or representatives.
- Managed claims in California and Washington State mainly. Able to abide by state required jurisdictions such as working claims in a primary state.
- Advised management on potential changes needed in policies or procedures based on findings from investigations.
- Collaborated with other departments within the organization to resolve issues related to claims processing.
- Examined claims, records and procedures to grant approval of coverage.
Progressive Home-ASI Property Adjuster
The Best Claims
10.2022 - 12.2022
- As an independent adjuster working remotely for ASI, software like Xactimate, Xactanalysis and Claim Xperience were used to handled the Hurricane Ian claims.
- Conducted secondary evaluations of original investigations documentation and reports to facilitate smooth resolutions.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Sent litigation documentation to law firms for attorney handled claims within required timeframe.
State Farm Property Adjuster
Eberls Claim Service
08.2020 - 12.2020
- During this remote deployment, State Farm required the use of Xactimate and Claim Xperience for virtual desk adjusters.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
- Investigated properties, classified damages and created estimates outlining repair costs.
- Coordinated emergency repair, cleaning companies and contractors to optimize customer claim handling.
- Reduced loss ratios through fair and prompt processing of claims as a file reviewer.
State Farm Initial Loss Reporting - FIRE
Eberls Claim Service
02.2019 - 04.2019
- Attention to detail was required while working in the ILR department. This position focused on assisting State Farm customers with filing a new claim. As many details as possible were essential in providing an accurate first notice of loss to the adjuster.
- Served as subject matter expert for non-standard coverage questions, property damage and collision.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Assisted new policyholders with processing claims.
- Prepared and reviewed insurance-claim forms and related documents for completeness.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
Education
BBA - Marketing
Sam Houston State University
Huntsville, TX08.2015
Skills
- State Farm Claims System
- Progressive/ASI Claims System
- Xactimate
- Verbal and Written Communication
- Legal Documentation and Reporting
- Claim Xperience
- Claims Evaluation
- Property Damage Assessment
- Microsoft Office Proficient
Certification
Xactimate 28 Certification
State Farm Auto, Fire and Property Certifications
Additional Information
- Texas Designated Home State, License# 3031714
- Florida All-Lines Adjuster, License# W683297
- Georgia Property & Casualty Adjuster, License# 3382013
References
References available upon request.
Timeline
Boat, Commercial, Farm & Ranch Adjuster
State Farm
04.2023 - Current
Progressive Home-ASI Property Adjuster
The Best Claims
10.2022 - 12.2022
State Farm Property Adjuster
Eberls Claim Service
08.2020 - 12.2020
State Farm Initial Loss Reporting - FIRE
Eberls Claim Service
02.2019 - 04.2019
BBA - Marketing
Sam Houston State University
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