Brianne Gruber
Reading,PA
Summary
Experienced professional with a proven track record of achieving company objectives through efficient and structured approaches. Demonstrates the ability to maintain composure, humor, and creative flair in high-pressure environments. Committed to upholding a strong work ethic and continuously adapting to new tasks and challenges.
Overview
28
28
years of professional experience
Work History
Optical Department /Team Leader
Chesen Laser Eye Center / Vision Innovation Partners
04.2025 - Current
- Executed multiple tasks efficiently within established timeframes.
- Enhanced marketing strategies to attract new customers and drive business growth.
- Facilitated cross-training initiatives to enhance team agility and overall performance.
- Optimized workflows by diagnosing bottlenecks in existing systems and executing effective solutions.
- Directed inventory management processes to optimize stock levels and minimize waste.
- Developed detailed plans based on broad guidance and direction.
- Checked finished eye wear to maintain optical standards, customer requirements and special requests.
- Explained prescriptions, optical terminology and products to customers.
- Worked closely with insurance providers to ensure accurate billing procedures were followed while maximizing patient benefits.
Front Desk PSR Supervisor
Carim Eye & Retina Center Ltd.
10.2024 - 04.2025
- Oversaw daily operations to ensure optimal patient care and workflow efficiency.
- Trained and mentored staff on best practices for patient management and clinical procedures.
- Implemented process improvements, enhancing service delivery and reducing wait times.
- Coordinated scheduling for medical personnel, optimizing resource allocation and patient appointments.
- Developed training materials for new employees, ensuring consistent application of protocols and standards.
- Collaborated with physicians to streamline clinic operations, improving overall patient satisfaction ratings.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Exercised strong leadership and problem-solving abilities to enhance team efficiency and streamline workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Monitored compliance with HIPAA regulations, ensuring patient confidentiality and safeguarding sensitive information.**
Optical Manager/PSR/Technician
Carim Eye & Retina Center Ltd.
08.2022 - 10.2024
- Provided exceptional customer service by promptly addressing questions or concerns regarding eyewear purchases or insurance claims.
- Conducted thorough pre-testing and accurate measurements for glasses and contact lenses.
- Helped enhance optical department's efficiency by maintaining a clean, organized, and well-stocked inventory.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Increased sales through personalized frame recommendations based on facial features, lifestyle needs, and fashion preferences.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Collaborated with optometrists to address patient's unique visual needs.
- Cross trained as front desk PSR/tech
- Performed OCT tests/Fundus photos
- Manual lensometry
- Performed business tasks including keeping sales records; monthly supply billing; tracking prescriptions for each patient; ordering and keeping inventory
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Scheduled, coordinated and confirmed appointments and meetings.
Optical Manager/Optometric Technician
Shillington Eye Associates, LLC
09.2017 - 08.2022
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Measured level of visual acuity
- Facilitated seamless transitions between optometry office visits by efficiently handling paperwork, payments, and insurance verification processes.
- Testing blood pressure
- Assisted in training new opticians/technicians, fostering a team-oriented work environment focused on quality patient care.
- Performed OCT tests
- Retinal Imaging OPTOS/dilation
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Manual lensometry
- Perform basic business tasks including keeping sales records; monthly supply billing; tracking prescriptions for each patient; ordering and keeping inventory
- In house lens cutting and edging; SV, BF, TF, Progressives.
- Scheduling; medical and optical appointments
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Ordering of prescription eyewear and contact lenses
- Promotional marketing for in office and web
Independent Archiving Consultant
Self
01.2012 - 01.2022
- In-home consultations working with individuals looking to preserve (digitize) any and all types of memorabilia
- Organized all current digital media
- Developed best archiving system based on their individual needs.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
Event Photographer
BG Photography
01.1999 - 02.2019
- Completed complex photo shoots at indoor and outdoor venues.
- Captured memorable moments by skillfully photographing various events, including weddings, corporate functions, and social gatherings.
- Increased repeat business by building strong relationships with clients and providing exceptional customer service throughout the event photography process.
- Assisted clients with creative ideas for photography needs.
- Enhanced client satisfaction by delivering high-quality images and consistently meeting deadlines for photo processing and delivery.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
Manager of Operations
Alton E. Bowers Photo & Digital Services
01.2002 - 05.2017
- Customer service
- Quality control in all areas of service offered
- Custom design work / digital restoration (Adobe Photoshop)
- Video transfer and editing (All media)
- Expert knowledge of RGB photographic printing
- Maintenance and calibration of all equipment
- Digital print specialist
- Custom framing (mat cutting/mounting/construction and assembly)
- Scanning specialist (photo/negative transparency)
- Expert knowledge of digital media storage & retrieval
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
Education
Associate of Arts - Photography & Commercial Art
Antonelli Institute
Philadelphia, PA06-2000
Skills
- Customer Service
- Computer skills
- Excellent communication
- Collaborative Teamwork
- Proficient in Managing Multiple Tasks
- Claims Processing
- Quality Assurance
- Organizational skills
- Visual Media Production
- Experienced with Adobe Creative Suite
- Attention to detail
- Administrative skills
Timeline
Optical Department /Team Leader
Chesen Laser Eye Center / Vision Innovation Partners
04.2025 - Current
Front Desk PSR Supervisor
Carim Eye & Retina Center Ltd.
10.2024 - 04.2025
Optical Manager/PSR/Technician
Carim Eye & Retina Center Ltd.
08.2022 - 10.2024
Optical Manager/Optometric Technician
Shillington Eye Associates, LLC
09.2017 - 08.2022
Independent Archiving Consultant
Self
01.2012 - 01.2022
Manager of Operations
Alton E. Bowers Photo & Digital Services
01.2002 - 05.2017
Event Photographer
BG Photography
01.1999 - 02.2019
Associate of Arts - Photography & Commercial Art
Antonelli Institute