BriAnne Miller
Shelbyville,TN
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding expectations in team environments. Diligent worker with strong communication and organizational skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Member Service Representative
Redstone Federal Credit Union
02.2019 - Current
- Serving in a dual role as Cashiering Supervisor and Sr Member Service Representative.
- Culture Ambassidor engaging branch/market team in huddles focused on Core Values and achieving our Desired Results.
- Ongoing coaching and mentoring with Member Service Representatives.
Personal Banker II
Fifth Third Bank
09.2018 - 02.2019
- Provided creative solutions to meet customer's financial needs and goals.
- Worked closely with management to strategize sales techniques to increase branch production and ensure the delivery of excellent customer service.
- Consistently ranked among top ten in sales for the Western Ohio Region.
Financial Relationship Senior Consultant-Team Lead
Regions
08.2016 - 08.2018
- Coached team focused on customer relationship development and operational excellence.
- Implemented new processes during business realignment.
- Conducted individual sales meetings and provided support to leadership.
Personal Banker II
Fifth Third Bank
11.2014 - 08.2016
- Consistently ranked among top ten in sales for the Western Ohio Region.
Manager
Great Clips For Hair
08.2002 - 11.2014
- Recruited and trained Stylists and Managers.
- Simultaneously managed multiple locations and helped develop market strategy.
- Monitored key metrics to determine trends and identify methods for improving results.
- Maintained team effectiveness by delegating daily activities, ongoing coaching, and rewarded positive behaviors.
Education
Miami Valley Career Technology Center
Clayton, OHSkills
- Team Collaboration and Leadership
- Excellent Communication
- Performance Tracking
- Evidence-Based Decision Making
- Problem-solving abilities
- Process Improvements
Certification
- First Aid/CPR/AED
- Culture Ambassador
- InfoSec Ambassador
- Credit Products
- Notary
Timeline
Senior Member Service Representative
Redstone Federal Credit Union
02.2019 - Current
Personal Banker II
Fifth Third Bank
09.2018 - 02.2019
Financial Relationship Senior Consultant-Team Lead
Regions
08.2016 - 08.2018
Personal Banker II
Fifth Third Bank
11.2014 - 08.2016
Manager
Great Clips For Hair
08.2002 - 11.2014
Miami Valley Career Technology Center
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