Brianne Shepherd
209 Jennifer Drive,KY
Summary
Dedicated Patient Access Representative with expertise in patient registration, insurance verification, and HIPAA compliance. Committed to enhancing patient experiences through effective communication and process improvements.
Overview
2027
2027
years of professional experience
Work History
Patient Access Representative
Highlands ARH Hospital
Prestonsburg, KY
06.2023 - Current
- Assisted patients with registration processes and insurance verification.
- Coordinated appointment scheduling, ensuring efficient patient flow and reduced wait times.
- Handled incoming calls, addressing inquiries and providing accurate information about services.
- Maintained up-to-date patient records in electronic health systems for compliance and accuracy.
- Trained new team members on procedures and best practices for patient access operations.
- Implemented process improvements that enhanced overall efficiency of patient registration workflows.
- Monitored data entry for accuracy, ensuring timely updates to patient information databases.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Obtained payments from patients and scanned identification and insurance cards.
Manager on Duty
Save A Lot
Prestonsburg, KY
2021 - 04.2023
- Assisted in daily store operations to uphold company policies and safety standards.
- Guided team members in providing outstanding customer service and managing inventory effectively.
- Supported scheduling and staffing efforts to maximize labor productivity during busy periods.
- Addressed customer questions and concerns to improve overall shopping satisfaction.
Education
GED -
Johnson Central High School
Paintsville, KYSkills
Customer service
Insurance verification
HIPAA compliance
Patient registration
Registration and admissions
Healthcare systems navigation
Flexible schedule
Patient check-in
Medical billing
Electronic health records
Insurance company billing
Timeline
Patient Access Representative
Highlands ARH Hospital
06.2023 - Current
Manager on Duty
Save A Lot
2021 - 04.2023
GED -
Johnson Central High School