Brianne Spitzer

Work History

Self Employed Web

Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
Maintained a safe working environment through proper use of cleaning products and equipment.
Developed strong relationships with clients through consistent high-quality service and friendly interactions.
Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
Adhered to professional house cleaning checklist.
Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.

7th Street Station Student Apartments

04.2024 - Current

Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Contributed to a positive work environment through effective teamwork and communication with colleagues.
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Followed alcohol awareness procedures for preventing excessive guest intoxication.

Sunset Inn

12.2023 - 04.2024

Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Shamrock Brewery

07.2011 - 03.2020

Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Closed out cash register and prepared cashier report at close of business.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
Trained Number new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
Networked within the local community to build relationships with other businesses and attract new clientele to the establishment.

Applebee's

06.2009 - 07.2011

Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Obtained cash bank and stocked service bar to prepare for operation.
Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
Improved team morale and efficiency, leading by example and offering support during peak hours.
Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.