Brianne Young
Ada
Summary
Dynamic and results-driven professional with extensive experience at RLO Inc Great Clips, excelling in customer service and team leadership. Proven track record in enhancing operational efficiency and staff performance through effective training programs. Skilled in inventory management and adept at resolving customer issues, fostering strong client relationships and satisfaction.
Overview
11
11
years of professional experience
Work History
Assistant Manager
RLO Inc Great Clips
Lima, OH
08.2023 - Current
- Led team training initiatives to enhance service quality and operational efficiency.
- Developed scheduling strategies to optimize staff coverage during peak hours.
- Implemented inventory management systems to reduce waste and improve supply chain efficiency.
- Collaborated with upper management to refine customer service protocols and enhance client satisfaction.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Manager
RLO Inc Great Clips
Lima, OH
01.2017 - 08.2023
- Led team to enhance customer service standards and satisfaction scores.
- Streamlined operational processes to improve efficiency and reduce turnaround times.
- Developed staff training programs to enhance employee skills and performance.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated marketing initiatives to increase brand visibility and attract new clients.
- Fostered a positive work environment that promoted teamwork and collaboration among staff.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Stylist
RLO Inc Great Clips
Kenton, OH
09.2014 - 12.2016
- Executed precision haircuts and styling techniques to meet client preferences.
- Developed strong client relationships through personalized consultations and service recommendations.
- Maintained a clean, organized workspace in compliance with health and safety regulations.
- Mentored junior stylists on advanced techniques and customer service best practices.
- Enhanced client retention by delivering exceptional service and ensuring satisfaction with results.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Supported reception desk, receiving phone calls, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Resolved guest complaints about service or style.
- Educated customers on products to maximize benefits.
- Counted and documented opening and closing cash amounts daily.
- Participated in team meetings and staff training sessions.
Education
High School Diploma -
Lucas High School
Lucas, OH05-2011
Cosmetology License - Cosmetology
Pioneer Career And Technology Center
Shelby, OH03-2011
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
Timeline
Assistant Manager
RLO Inc Great Clips
08.2023 - Current
Manager
RLO Inc Great Clips
01.2017 - 08.2023
Stylist
RLO Inc Great Clips
09.2014 - 12.2016
High School Diploma -
Lucas High School
Cosmetology License - Cosmetology
Pioneer Career And Technology Center