BriAnne (Sable) Byrd-Nelson
Colorado Springs,CO
Summary
Accomplished Client Support Specialist Supervisor with a proven track record at Embrave, enhancing client relationships and preventing escalations through effective communication and problem-solving skills. Excelled in social media strategy, boosting brand recognition by significant margins. Skilled in both interpersonal communication and computer literacy, demonstrating strong work ethic and teamwork in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Support Specialist Supervisor
Embrave
04.2024 - Current
- Collaborated closely with cross-functional teams to ensure comprehensive resolutions for clients'' concerns.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future treatment opportunities.
- Proactively identified potential issues within clients needs taking action to prevent escalations or disruptions in treatment
- Managed multiple tasks simultaneously, ensuring all deadlines were met without compromising quality standards.
Social Media Account Marketing Manager
Plato's Closet
08.2023 - 04.2024
- Contributed to new business development efforts by crafting persuasive pitch materials showcasing our agency''s expertise in social media account management.
- Boosted audience engagement with compelling content creation and curation for various platforms.
- Increased brand recognition by developing and implementing targeted social media strategies.
- Organized cross-platform promotional events, increasing brand awareness among target audiences.
Mental Health Specialist
Cedar Springs Hospital
03.2020 - 11.2023
- Ensured safety of patients through close observation during high-risk situations such as suicidal ideation or self-harm behaviors.
- Provided compassionate support during times of crisis or acute distress while maintaining professional boundaries and ethical standards.
- Monitored patients and assessed suicide risks.
- Trained new staff members on facility policies, procedures, best practices in mental health care delivery, ensuring consistent service standards across the team.
Education
Medical Assisting - Medical Assisting/Phlebotomy
Pima Medical Institute
Colorado Springs, CO02-2019
Skills
- Interpersonal and written communication
- Client relationship building
- Empathy and patience
- Strong work ethic
- Client rapport building
- Verbal and writing communication
- Computer skills
- Teamwork and collaboration
Certification
- CPR Embrave 04/2024
- Medical Assistant 02/2019
Timeline
Client Support Specialist Supervisor
Embrave
04.2024 - Current
Social Media Account Marketing Manager
Plato's Closet
08.2023 - 04.2024
Mental Health Specialist
Cedar Springs Hospital
03.2020 - 11.2023
Medical Assisting - Medical Assisting/Phlebotomy
Pima Medical Institute
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