BRIAN TROY MONTESINES
Pearl City
Summary
Dedicated professional with experience at Servco Pacific Inc., excelling in lot management and safety procedures. Proven ability to enhance customer satisfaction through efficient vehicle transportation and proactive problem-solving. Recognized for dependability and maintaining organized, secure environments, ensuring optimal operations and a positive experience for all guests.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lot Attendant
Servco Pacific Inc.
10.2022 - Current
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Escorted drivers to vehicles and helped load or carry large items.
- Parked and retrieved cars according to customer needs.
- Conducted regular spot checks to verify appropriate and safe parking of all vehicles.
- Followed safety protocols for personal, guest and automobile safety.
- Monitored and secured lot, reporting suspicious activity to management for quick resolution.
- Parked and retrieved vehicles to enhance efficient use of parking space.
- Kept facilities well-lit and marked to improve safety and navigation.
- Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
- Patrolled parking areas regularly to identify security, safety or vehicle concerns.
- Removed safety hazards, soiled items, and trash from customer areas.
- Delivered above and beyond service to VIP guests at property.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Provided professional services and support in a dynamic work environment.
Package Handler
FedEx
05.2021 - 09.2022
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Used hand-held scanners and physical logs to accurately track item movements.
- Followed verbal and written instructions to properly move and ship products.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Assembled, sealed, and loaded packages into correct trucks.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Stored and secured packages in designated areas to prevent damage and theft.
- Proved successful working within tight deadlines and a fast-paced environment.
- Followed safety regulations to maintain safe work environment.
- Communicated with supervisors about delays or other issues with shipments.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Assisted in receiving, stocking and distribution of merchandise.
- Assembled pallets and crates for secure transportation of materials.
- Operated equipment while observing standard safety procedures.
- Strapped items down over protective padding to secure throughout transportation.
Customer Service Representative
Domino's Pizza
10.2017 - 03.2019
- Responded to customer requests for products, services, and company information.
- Cross-trained and backed up other customer service managers.
- Managed timely and effective replacement of damaged or missing products.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Met customer call guidelines for service levels, handle time and productivity.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Delivered prompt service to prioritize customer needs.
Education
Associate of Arts - AUTOMOTIVE MECHANIC
Leeward Community College
Pearl City, HI05-2020
High School Diploma -
PEARL CITY HIGHSCHOOL
01-2018
Skills
- Lot management
- Automobile inspection
- Lot inventory management
- Vehicle maintenance
- Vehicle inspection
- Data entry
- Parking lot maintenance
- Supplies monitoring
- Driver direction
- Transaction processing
- Vehicle transportation
- Lot maintenance
- Dependability
- Safety procedures
Certification
Forklift CERTIFICATION
Languages
English
Native or Bilingual
Timeline
Lot Attendant
Servco Pacific Inc.
10.2022 - Current
Package Handler
FedEx
05.2021 - 09.2022
Customer Service Representative
Domino's Pizza
10.2017 - 03.2019
Associate of Arts - AUTOMOTIVE MECHANIC
Leeward Community College
High School Diploma -
PEARL CITY HIGHSCHOOL
Similar Profiles
Scott KaichiScott Kaichi
Assistant Service Manager at Servco Pacific Inc.Assistant Service Manager at Servco Pacific Inc.
Brian Troy MontesinesBrian Troy Montesines
Lot Attendant at Servco Pacific Inc.Lot Attendant at Servco Pacific Inc.
Waynessa FullerWaynessa Fuller
Parts Clerk at Servco Pacific Inc.Parts Clerk at Servco Pacific Inc.
Damien Garces JrDamien Garces Jr
Deckhand at Amry Corps Of EngineersDeckhand at Amry Corps Of Engineers
Alexis Kelly AndresAlexis Kelly Andres
Logistics Coordinator at Costco WholesaleLogistics Coordinator at Costco Wholesale