Briauna Christian
Richmond
Summary
Experienced professional in service operations management with a proven track record of enhancing customer satisfaction. Led teams to optimize workflows and elevate service delivery standards. Strong leadership and problem-solving abilities demonstrated in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Service Manager
Applebee's Grill + Bar
03.2020 - 03.2025
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
Server
Applebee's Grill + Bar
02.2019 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Olive Garden
03.2017 - 02.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Partnered with team members during high-demand periods forefficient workflow and excellent guest experiences.
Education
High School Diploma -
East Detroit High School
Eastpointe, MI06-2011
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service management
- Customer service
- Critical thinking
- Reliable and responsible
Timeline
Service Manager
Applebee's Grill + Bar
03.2020 - 03.2025
Server
Applebee's Grill + Bar
02.2019 - 03.2020
Server
Olive Garden
03.2017 - 02.2019
High School Diploma -
East Detroit High School
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