Briayelle Gaines
Pittsburgh,PA
Summary
Customer Service Representative with over 5 years of expertise in providing outstanding support and resolving customer inquiries efficiently. Demonstrated proficiency in communication and problem-solving, consistently driving enhancements in customer satisfaction and loyalty. As a committed team leader, emphasizes the sharing of best practices to elevate overall performance within customer service operations. Strong administrative background combined with a thorough understanding of medical standards ensures well-rounded service delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Service Representative
UPMC
Pittsburg, PA
02.2024 - Current
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Performed administrative duties such as filing, faxing, photocopying.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
Sales Floor Manager
Nordstrom
Pittsburg, PA
10.2022 - 12.2023
- Planned special events such as holiday promotions or seasonal launches in order to drive traffic into the store.
- Assisted with training, development and mentoring of sales employees.
- Implemented new processes and procedures to increase efficiency and reduce costs while maintaining high levels of customer satisfaction.
BOH Team Member
Chick-fil-A
Homestead, PA
04.2020 - 07.2022
- Restocked cupboards, refrigerators and service stations with new food items or supplies.
- Organized storage areas to maximize space utilization while maintaining orderliness.
- Stored food in designated containers and storage areas to prevent spoilage.
Crew Member Team Leader
McDonald's
West Mifflin, PA
10.2018 - 02.2020
- Established effective communication channels between management staff and crew members.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Hired and trained new and current staff members to handle various work tasks. Conducted regular reviews of employee performance for the purpose of providing feedback and recognizing achievements.
Education
Certificate - Emergency Medicine, EMT
CCAC
Pittsburgh, PA12-2024
High School Diploma -
West Mifflin High School
West Mifflin, PA05-2022
Certification
- Ramp License.
- BLS
- Act 73
- Act 43
- Act 33
Timeline
Patient Service Representative
UPMC
02.2024 - Current
Sales Floor Manager
Nordstrom
10.2022 - 12.2023
BOH Team Member
Chick-fil-A
04.2020 - 07.2022
Crew Member Team Leader
McDonald's
10.2018 - 02.2020
Certificate - Emergency Medicine, EMT
CCAC
High School Diploma -
West Mifflin High School
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