Briayelle Gaines
Pittsburgh,PA
Summary
Dedicated professional with five years of customer service experience and a passion for providing exceptional care to patients. Recent EMT graduate with hands-on medical skills committed to helping others. Actively enhancing expertise through an Early Childhood Development course at Harvard, with over 100 hours of clinical hours and volunteer work. Highly motivated, adaptable, and skilled in working effectively unsupervised, while quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Service Representative
UPMC
02.2024 - Current
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Performed administrative duties such as filing, faxing, photocopying.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
Sales Floor Manager
Nordstrom
10.2022 - 01.2023
- Planned special events such as holiday promotions or seasonal launches in order to drive traffic into the store.
- Assisted with training, development and mentoring of sales employees.
- Implemented new processes and procedures to increase efficiency and reduce costs while maintaining high levels of customer satisfaction.
BOH Team Member
Chick-fil-A
04.2020 - 07.2022
- Restocked cupboards, refrigerators and service stations with new food items or supplies.
- Organized storage areas to maximize space utilization while maintaining orderliness.
- Stored food in designated containers and storage areas to prevent spoilage.
Crew Member Team Leader
McDonald's
10.2018 - 02.2020
- Established effective communication channels between management staff and crew members.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Hired and trained new & current staff members to handle various work tasks. Conducted reviews of employee performance for the purpose of providing feedback and recognizing achievements.
Education
Certificate - Early Childhood Education And Care
Hardvard
12-2025
Certificate - Emergency Medicine, EMT
CCAC
12-2024
Certificate - Medical Assistant
CCAC
Pittsburgh, PA07-2025
High School Diploma -
West Mifflin High School
05-2022
Certification
- BLS/CPR
- Act 73
- Act 34
- Act 33
- Early Childhood Developmeant.
Timeline
Patient Service Representative
UPMC
02.2024 - Current
Sales Floor Manager
Nordstrom
10.2022 - 01.2023
BOH Team Member
Chick-fil-A
04.2020 - 07.2022
Crew Member Team Leader
McDonald's
10.2018 - 02.2020
High School Diploma -
West Mifflin High School
Certificate - Early Childhood Education And Care
Hardvard
Certificate - Emergency Medicine, EMT
CCAC
Certificate - Medical Assistant
CCAC
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