Aliyah N. Monroe
Fort Lauderdale,FL
Summary
Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.
Overview
13
13
years of professional experience
Work History
Phlebotomist Technician Temporary Assignment
Quest Diagnostics
06.2024 - 10.2024
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Minimized patient discomfort during blood draws by utilizing proper tourniquet application, needle selection, and insertion techniques.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Centrifuged blood samples as outlined in clinical protocols.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Packaged and shipped specimens to central lab daily.
- Increased patient satisfaction by providing efficient and accurate blood collection services.
- Achieved successful venipunctures even in challenging situations such as pediatric or geriatric patients with difficult veins.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Organized daily work based on collection priority.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Used personal protective equipment correctly to protect coworkers and patients.
- Promoted a positive atmosphere within the workplace through active participation in staff meetings and team-building activities.
Phlebotomist
Advanced Medical Testing
04.2023 - Current
- Organized and cleaned all blood drawing trays, ensuring all instruments are sterile and all needles, syringes or related items are of first-time use
- Provided Phlebotomy services in response to requisitions
- Confidently and carefully drew blood from patients of all age
- Drew quality blood samples from patients and prepared specimens for lab testing
- Performed a variety of routine blood draws from patients including venipunctures, finger sticks and heel sticks using proper equipment
- Labeled transfer tubes and followed exact direction for handling and storing specimen for transport
- Tracked collected specimens by initialing, dating and noting times of collection
- Centrifuged blood samples as outlined in protocol
- Used personal protective equipment correctly to protect coworkers and patients
- Collect urine sample, perform drug test and nose swab for COVID-19
SharkCard Services (Health Professional Division)
Nova Southeastern University
07.2018 - 03.2024
- Provide students, professors, and employees with Nova Southeastern University photo identification badges for all campuses
- Prepare mail, respond to emails and perform technical duties
- Employee fingerprinting, taking payments and answer incoming calls regarding SharkCard Services for all campuses
Front Desk Receptionist (Temporary)
Beautiful Smiles Dental
12.2017 - 06.2018
- Greeting patients as they enter
- Scheduling future appointments
- Verifying insurance plans, inputting important data entry
- Confirming future appointments
- Answering high call volume
- Processing insurance/co-pay, payments
Customer Service Representative
Teleperformance
02.2016 - 11.2017
- Greet and treat UnitedHealth Care clients in a courteous manner
- Review Explanation of benefits and explain to clients their coverage based on their plan details
- Assisting with scheduling doctors’ appointments and finding local special doctors
- Helping patients find local hospitals, doctors etc
- Based on their plan coverage
- Verifying patient’s information following HIPAA guidelines and verifying insurance plan types (HMO, PPO)
Office Assistant (Summers only)
Infinity Custom Homes
06.2011 - 06.2015
- Scheduled appointments for clients, answered phones and took messages for contractors
- Assist the contractors with opening and closing cases
- Answering high call volume multi-lines
- Perform basic office duties such as filing paperwork, taking payments, respond to emails, and make reminder phone calls
Education
Certified Phlebotomy Technician (CPT) -
Sheridan Technical College
05.2024
State of Florida Licensed Esthetician -
Sheridan Technical College
06.2017
Diploma -
Plantation High School
Plantation01.2015
Skills
- Medical Records
- Patient Communication
- Specimen Preparation
- Venipuncture
- HIPPA Compliance
- Technician Laboratory Skills
- Detail Oriented
- Clerical Administration
- Order of draw
- Specimen handling
- Sample and specimen collection
- Patient support
References
References will be furnished upon request.
Volunteer Experience
- The Lisa Foreman Foundation, Community Service (Street cleanup), Handing out literature to raise awareness about gun violence.
- Mount Bethel Baptist Church (Children Ministry), Assistant Instructor, Assist instructor with learning activities for kids ages 3-6., Monitors outside activities with kids ages 3-6.
- Sheridan Technical College, Volunteer, Collect specimens using a variety of equipment based on comfort and safety of patient., Process specimens in a timely manner., Obtain blood samples for medical testing and transfusion through venipuncture or capillary puncture.
Timeline
Phlebotomist Technician Temporary Assignment
Quest Diagnostics
06.2024 - 10.2024
Phlebotomist
Advanced Medical Testing
04.2023 - Current
SharkCard Services (Health Professional Division)
Nova Southeastern University
07.2018 - 03.2024
Front Desk Receptionist (Temporary)
Beautiful Smiles Dental
12.2017 - 06.2018
Customer Service Representative
Teleperformance
02.2016 - 11.2017
Office Assistant (Summers only)
Infinity Custom Homes
06.2011 - 06.2015
Certified Phlebotomy Technician (CPT) -
Sheridan Technical College
State of Florida Licensed Esthetician -
Sheridan Technical College
Diploma -
Plantation High School