Brice Rutherford
Jenera,OH
Summary
Dynamic leader with a proven track record at DNC Hydraulics, excelling in customer service and team leadership. Spearheaded projects to enhance customer satisfaction and streamline operations, achieving significant improvements in efficiency. Skilled in conflict resolution and cost control, adept at fostering a collaborative and achievement-oriented work environment.
Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
DNC Hydraulics LLC
08.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Project Manager
DNC Hydraulics
10.2022 - 08.2023
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Identified plans and resources required to meet project goals and objectives.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
Technician
DNC Hydraulics
02.2021 - 10.2022
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Worked with diverse types of weather and ground conditions.
Shop Hand
DNC Hydraulics
07.2020 - 02.2021
- Maintained a clean and organized shop floor, ensuring safety standards were upheld at all times.
- Assisted team members with various tasks, contributing to a positive work environment and increased productivity.
- Used hand trucks and forklifts to load, unload, and transport items.
- Constructed and dismantled components and gathered materials for repairs, maintenance, and new installations.
- Streamlined inventory management for improved organization and easier access to essential items.
- Operated heavy machinery safely and proficiently, optimizing work processes within the shop environment.
- Enhanced shop safety by maintaining clean and organized workspace, reducing potential hazards.
- Contributed to positive work environment by offering support and assistance to colleagues when needed.
- Participated in training sessions, enhancing personal skills and contributing to culture of continuous improvement.
- Improved efficiency in workshop by organizing tools and equipment, allowing for quicker job turnaround times.
Stocker
Walmart
11.2018 - 08.2020
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept work areas neat, clean and free from debris.
- Greeted store customers and discussed needs.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Education
No Degree - Applied Engineering Technologies
Owens Community College
Perrysburg, OHHigh School Diploma -
CORY-RAWSON HIGH SCHOOL
Rawson, OH02-2020
Skills
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff supervision
- Team motivation
- Conflict resolution
- Employee scheduling
- Customer relationship management (CRM)
- Cost control
Accomplishments
Achieved a divisional growth up to 30% this year for our Custom Seal Manufacturing Division.
Rapid growth and position change through the company with success in every role.
Managed smaller groups of 3-4 employees in two different positions.
Earned the trust of every member of upper management.
Certification
OSHA10
Certified Forklift Trainer & Operator through Miami Industrial Trucks
DOT Licensed
Languages
English
Timeline
Assistant Manager
DNC Hydraulics LLC
08.2023 - Current
Project Manager
DNC Hydraulics
10.2022 - 08.2023
Technician
DNC Hydraulics
02.2021 - 10.2022
Shop Hand
DNC Hydraulics
07.2020 - 02.2021
Stocker
Walmart
11.2018 - 08.2020
OSHA10
Certified Forklift Trainer & Operator through Miami Industrial Trucks
DOT Licensed
No Degree - Applied Engineering Technologies
Owens Community College
High School Diploma -
CORY-RAWSON HIGH SCHOOL
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