Brice W. Galloway
Eden,USA
Summary
Dynamic professional with extensive experience at Holiday Automotive, excelling in warranty management and customer complaint resolution. Proven ability to analyze data for proactive solutions and enhance quality control standards. Adept at fostering customer relationships and leading teams to achieve operational excellence, ensuring high-quality service delivery and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Assistant Service Manager
Holiday Automotive
Fond Du Lac, WI
01.2025 - Current
- Worked closely with sales team to ensure proper warranty coverage was being applied when necessary.
- Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.
- Pitched in to complete various duties during peak periods or employee absences.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned tasks to technicians based on their skill level and experience.
- Analyzed data from previous repair jobs to identify trends in common problems or malfunctions that could be addressed proactively.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Service Advisor
Van Horn Dodge
Plymouth, WI
07.2024 - 12.2025
Production Supervisor
MSI Express
Rosendale, WI
04.2024 - 07.2024
- Maintained top-notch quality control standards and eliminated downtime to maximize revenue.
- Communicated effectively with other departments to ensure smooth workflow from start to finish.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Completed production plans by scheduling and assigning personnel, revising schedules and establishing priorities.
- Analyzed production data to identify trends and areas for improvement.
- Coordinated production requirements with material handling and staffing functions.
- Researched issues and negotiated with vendors and suppliers to improve processes and reduce unnecessary costs.
- Trained new staff on production processes and procedures.
Service Advisor
Van Horn-Dodge
Plymouth, WI
08.2022 - 04.2024
- Provides an exceptional customer experience
- Uses product and service knowledge to sell or provide in-depth information about available parts and service options to customers
- Provides customers with information regarding warranty protections, potential cost savings, and vehicle trade-in options
- Maintains positive customer relationships to ensure repeat business
- Partners with service technicians about parts ordering and ensuring parts are available when needed
Sales Manager
Lenz Truck Center
Fond du Lac, WI
10.2021 - 08.2022
- Promotes and implementing strategies to sell cars and other vehicles
- Provides an exceptional customer experience
- Monitors financial data and budgets within the dealership
- Ensures profitability for trade-ins and vehicle purchases
- Coordinates shipments and deliveries for customer vehicles
- Studies vehicle features and educating customers regarding options
- Updates inventory and conducting inventory reviews
Quality Control Supervisor
Masters Gallery Foods
Plymouth, WI
01.2021 - 10.2021
- Approves final quality of finished goods
- Oversees the quality team's process and control measures
- Ensures the integrity of production procedures and documentation of quality checks
- Monitors all procedures to maintain quality and food safety
- Maintains employee payroll records for accurate hours and time off requests
- Oversees the auditing process to help production understand and follow quality standard operating procedures and policies
- Develops, writes, and delivers performance reviews
Production Supervisor
Richelieu Foods
Beaver Dam, WI
06.2019 - 12.2020
- Oversees operation of the production line
- Ensures that all procedures for food quality and safety are followed
- Oversees the usage of all ingredients to control waste and increase profitability
- Reviews all production documents to ensure integrity, accuracy and completion
- Maintains employee payroll records for accurate hours and time off requests
- Monitors new employee training documents to ensure completion and understanding
- Develops, writes, and delivers performance reviews
Production Supervisor
Masters Gallery Foods
Plymouth, WI
09.2015 - 06.2019
- Oversees operation of production lines
- Ensures implementation of safety regulations, protocols and procedures
- Ensures production meets quality standards by communicating regularly with the quality department
- Monitors line-workers to ensure that quality standards, safety expectations and production goals are met
- Maintains employee work schedules, including time cards and time-off requests
- Innovates ideas to improve production, develop efficiencies and lower cost
- Develops, writes, and delivers performance reviews
- Monitors employment turnover by communicating with Human Resources to fulfill open positions
Assistant Store Manager
Walmart Stores, Inc.
Oshkosh, WI
08.2012 - 09.2015
Asset Protection Manager
Walmart Stores, Inc.
Chilton, WI
09.2011 - 08.2012
Asset Protection Associate
Walmart Stores, Inc.
Fond du Lac, WI
12.2010 - 08.2011
Asset Protection Manager
Walmart Stores, Inc.
Streetsboro, OH
04.2010 - 12.2010
Asset Protection Associate
Walmart Stores, Inc.
Wooster, OH
01.2008 - 01.2010
Cashier & Electronics Associate
Walmart Stores, Inc.
Wooster, OH
01.2005 - 01.2008
Education
High School Diploma -
Triway High School
Wooster, OH05-2008
Skills
- Effective communication
- Conflict resolution
- Time management
- Adaptability and flexibility
- Hiring and training
- Professional demeanor
- Attention to detail
- Good judgment
References
Available upon request.
Training And Affiliations
- Apprehension and Deterrence Training, annually in Asset Protection roles
- Wicklander-Zulawski Interview and Interrogation Trained
- Assistant Store Manager Training Program
- Dale Carnegie Training Leadership Training for Managers
- MRA Training Supervisor and the Law, Frontline Leadership
- Online College Courses, 60 college credits, Transcript will provided
Employment Objective
Tactical and proactive professional, looking to gain an entry level position within a police department or Sheriff's Office. Offering adaptive, people relations and active learning skills to efficiently transition into a new role.
Timeline
Assistant Service Manager
Holiday Automotive
01.2025 - Current
Service Advisor
Van Horn Dodge
07.2024 - 12.2025
Production Supervisor
MSI Express
04.2024 - 07.2024
Service Advisor
Van Horn-Dodge
08.2022 - 04.2024
Sales Manager
Lenz Truck Center
10.2021 - 08.2022
Quality Control Supervisor
Masters Gallery Foods
01.2021 - 10.2021
Production Supervisor
Richelieu Foods
06.2019 - 12.2020
Production Supervisor
Masters Gallery Foods
09.2015 - 06.2019
Assistant Store Manager
Walmart Stores, Inc.
08.2012 - 09.2015
Asset Protection Manager
Walmart Stores, Inc.
09.2011 - 08.2012
Asset Protection Associate
Walmart Stores, Inc.
12.2010 - 08.2011
Asset Protection Manager
Walmart Stores, Inc.
04.2010 - 12.2010
Asset Protection Associate
Walmart Stores, Inc.
01.2008 - 01.2010
Cashier & Electronics Associate
Walmart Stores, Inc.
01.2005 - 01.2008
High School Diploma -
Triway High School
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