Summary
Overview
Work History
Education
Skills
Awards
Certification
References
Timeline
Generic

Bridget Adams

Summerville,GA

Summary

To obtain a challenging position as a customer service representative in a call center environment or remote work from home, where my skills and experience can be utilized to provide exceptional customer service experiences for Everyone. Also express my awesome people skills and hard work ethics. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Adecco Staffing
Plant City, FL
10.2023 - 01.2024
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Updated customer data in VDI system, adding detailed notes.
  • Complied with all company policies related to customer service standards.
  • Assisted with placement of orders, refunds, or exchanges.
  • Tracked daily performance metrics such as number of calls taken, average call duration.
  • Provided customers with product and service information.
  • Responded to customer inquiries through chat in a timely and accurate manner.

Quality Staff Level 6

Hitachi Astemo RS
Rock Springs, GA
05.2018 - 06.2023
  • Tier one supplier of aluminum brake knuckles from raw ingots in casting to bolt production in assembly dept, I handle making sure the quality of each part is being looked at by all inspectors throughout all 3 depts
  • Able to perform numerous jobs throughout the plant, trained to know Xray tech, Machine Line Check, CMM machine, Destructive testing with crack checks for the dies being made, conduct sorts for shipment, etc.
  • Inspected and repaired products to meet project expectations.
  • Provided feedback to engineering teams on product design modifications needed for improved quality.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Analyzed quality assurance data to identify trends and develop and implement corrective action plans.

Customer Service Rep/Tech Support Rep

AT&T Mobility
Cedartown, GA
08.2008 - 02.2009
  • Assist customers with portability of devices from one carrier to AT&T or outbound assistance as well as take payments, explanation of bills, Tech support calls troubleshooting devices to get the device to work correctly
  • Escalation calls for irate customers as well.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

Chattooga High School
Summerville, GA
05.2000

Skills

  • Inbound and Outbound Calling
  • Product Knowledge
  • Account Updating
  • Complaint Resolution
  • Quality Assurance Controls
  • Administrative Support
  • Customer Service
  • Typing Proficiency
  • Computer Proficiency
  • Microsoft PowerPoint
  • Call Center Operations
  • Customer Relations
  • Quality Control
  • Order Fulfillment
  • Clerical Support
  • Microsoft Outlook
  • Customer Relationship Management (CRM)
  • Problem Resolution
  • Critical Thinking
  • Microsoft Office Expertise
  • Reading Comprehension
  • Microsoft Office Suite

Awards

Consistently receiving positive feedback on my attitude and business skills to help bring increased revenue for every business I’ve worked for as trying to become a bright manager one day.

Certification

  • CDL Class A driver license, exp 9/2028
  • Fork Lift experience

References

References available upon request.

Timeline

Customer Service Representative

Adecco Staffing
10.2023 - 01.2024

Quality Staff Level 6

Hitachi Astemo RS
05.2018 - 06.2023

Customer Service Rep/Tech Support Rep

AT&T Mobility
08.2008 - 02.2009

High School Diploma -

Chattooga High School

Similar Profiles

CREATE PROFILE
Bridget Adams