Bridget Anthony
Omaha,NE
Summary
Results-driven operations manager with expertise in staff management, customer service, and team collaboration. Proven track record in streamlining operations and enhancing employee training to drive efficiency and profitability.
Overview
19
19
years of professional experience
Work History
Shift Supervisor
Red Robin
Omaha, NE
08.2025 - Current
- Supervised team operations during peak hours to ensure efficient service and customer satisfaction.
- Monitored food preparation standards to maintain quality and adherence to health regulations.
- Collaborated with management to implement promotional events, boosting customer engagement and sales.
- Resolved guest complaints swiftly, fostering a positive dining experience and encouraging repeat business.
- Maintained cleanliness and organization of workstations to support operational efficiency throughout shifts.
- Provided feedback on employee performance, contributing to a culture of continuous improvement within the team.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Operations Manager
Sports First
Omaha, NE
03.2023 - 06.2025
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Streamlined daily operations to enhance efficiency across departments.
- Developed and implemented training programs for new staff members.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
Lead Teacher/Assistant Director
The Goddard School
Omaha, NE
08.2007 - 07.2021
- Led curriculum development to enhance early childhood education frameworks.
- Mentored teaching staff, fostering professional growth and pedagogical effectiveness.
- Implemented innovative teaching strategies to improve student engagement and learning outcomes.
- Collaborated with parents and community members to support children's developmental needs.
- Designed assessment tools to evaluate student progress and inform instructional adjustments.
- Streamlined classroom management processes to create a positive learning environment.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Assisted in coordinating school-wide events such as science fairs and literacy nights, enhancing community involvement and support for education initiatives.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Mentored and trained staff on best practices in early childhood education methodologies.
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Staff development
- Operations management
- Safety awareness
- Inventory control and record keeping
- Staff scheduling
- Team collaboration and leadership
Timeline
Shift Supervisor
Red Robin
08.2025 - Current
Operations Manager
Sports First
03.2023 - 06.2025
Lead Teacher/Assistant Director
The Goddard School
08.2007 - 07.2021