Summary
Overview
Work History
Skills
Timeline
Hi, I’m

Bridget Bauer

Forest Lake,MN
Bridget Bauer

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

23
years of professional experience

Work History

Bremer Bank N.A

Solution Center Specialist III
03.2019 - Current

Job overview

• I resolve end user technical issues averaging 150 closed tickets (INC) per month. This includes technical issues related to Windows OS laptops, desktops, mobile devices, hardware and software.
• I utilize ServiceNow to open and mange tickets (INC and TASK) for documentation, escalation and audit purposes.
• My customer satisfaction rating is excellent. My goal is to resolve the issue in the most efficient way possible.
• My quarterly ticket (INC) audit rating is 95%-100% accuracy. I never exceed my SLA time for an open ticket, which is 5 business days. I take great pride in documenting the most accurate and detailed information to help with future troubleshooting.
• I provision and deprovision user access to over 100 different systems. I average 80 closed TASK per month. Provisioning user access requires following strict guidelines to remain compliant.
• While working on projects, I work with the business to determine if an application will bring value to their work, I work with the IT department on implementing, testing and rolling out the application to the production environment; I then create processes on best methods for the business and IT departments. After the project has closed, I continue to work on any changes or issues that occur and communicate to the appropriate teams.
• I work with Internal Audit completing end user access audits. I provide documentation of the provisioning process and correct any violations that come from the audit. I work with the Risk Management and Identity Access Management team to create guidelines for risk and exception processes.
• I work with vendors related to technical issues and system updates.
• I create and update the KnowledgeBase library: End User How To, IT processes, informational and issues.
• I focus on streamlining processes by collaborating with the business and IT side to reevaluate and create more efficient processes. In result, this has reduced 30 hours a year of manual processes across departments.
• I complete training to remain current on new technologies.

Bremer Bank N.A

Deposit and Reporting Service Specialist II
09.2017 - 03.2019

Job overview

  • Developed and implemented reporting systems to monitor deposit activities and provide analysis
  • Collaborated with cross-functional teams to identify and resolve deposit and reporting issues
  • Managed legal deposit documents and ensured accuracy for record keeping
  • Monitored IRA and HSA accounts
  • Processed end of year tax reporting for all deposit accounts

Bremer Bank N.A

Client Service/Banker Supervisor
04.2013 - 09.2017

Job overview

  • Strong expertise in managing and growing client portfolios through effective relationship building and retention strategies
  • Cross-functioning collaboration to boost client portfolios
  • Extensive experience in providing personalized financial advice and solutions to diverse customers
  • Demonstrated proficiency in analyzing financial data and making informed investment recommendations
  • Proven track record of achieving and surpassing sales targets in a highly competitive banking environment
  • Analyzing daily, monthly and quarterly reports
  • Organized team building exercises and training

Old Colony Gas Station

Assistant Store Manager
05.2002 - 04.2013

Job overview

  • Supporting senior management by overseeing day-to-day operations
  • Monitoring daily operations to ensure compliance with company policies
  • Overseeing staff by scheduling, training and performance evaluations
  • Hiring and onboarding new employees
  • Generating daily inventory reports
  • Managed inventory audits
  • Managed inventory orders

Skills

  • ServiceNow
  • AWS Connect
  • Active Directory
  • Azure
  • CMDB
  • Configuration Manager
  • Remote Control
  • Jira
  • M365 Suite
  • Windows 10 & 11
  • PeopleSoft
  • VPN
  • VoIP
  • MFA
  • MECM
  • MDM
  • Identity IQ (SailPoint)
  • RDP
  • Telecommunications
  • Technical documentation
  • Provisioning end user access
  • Troubleshooting end user technical issues
  • Adapt to change
  • Flexible
  • Self-motivated
  • Detail orientated
  • Problem Solving
  • Active Listening
  • Empathy
  • Customer Service
  • On Call
  • Call Center
  • Cross-functional coordination
  • Active listening
  • Organizational skills
  • Problem-solving
  • Analytical skills

Timeline

Solution Center Specialist III

Bremer Bank N.A
03.2019 - Current

Deposit and Reporting Service Specialist II

Bremer Bank N.A
09.2017 - 03.2019

Client Service/Banker Supervisor

Bremer Bank N.A
04.2013 - 09.2017

Assistant Store Manager

Old Colony Gas Station
05.2002 - 04.2013
Bridget Bauer